Technical Support Engineer

OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.

Read more: https://medium.com/@oredata-engineering

Apply and be part of our exciting journey!

This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.

Responsibilities

• Own and manage customer-reported technical issues from initial report to full resolution
• Research, diagnose, and troubleshoot software, hardware, and network-related issues
• Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
• Maintain accurate records of all support interactions and ensure timely closure of tickets
• Adhere to SLA commitments based on issue severity
• Collaborate with internal teams to continuously improve support processes and knowledge sharing
  
  

Requirements

• Strong understanding of computer systems, mobile devices, and various technology stacks
• Willingness to work in a technical support environment; prior experience is a plus
• Hands-on experience with Linux and Windows environments
• Comfortable working in shift-based schedules
• Willingness to work between 20:00-04:00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hours
• Basic knowledge of bash scripting, SQL, and remote support tools
• Knowledge about cloud technologies and modern monitoring/troubleshooting tools
• Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
• Analytical mindset with ability to understand complex data flows and transformations
• Strong command of both written and spoken English
• Demonstrated ability to multitask and manage case tracking effectively
• Eagerness to continuously learn and grow within the role
  
  

Get to know us

If you want to know more about us and what we do, then visit our website: www.oredata.com

Why Oredata?

• Remote working and flexible time off
• Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
• Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
• Professional Employee Support Program: free legal&financial advice, psychological counseling, etc
• Opportunity to work on international projects
• Private Health Insurance
• Monthly Internet Allowance
• Birthday Leave Policy
• Dynamic work ecosystem where you can take initiative and responsibility
• Open communication, flexibility and start-up spirit
• Learning & Development opportunities for both personal and professional growth