Executive Director Digital Strategy & Operations

We are seeking a visionary and results-driven Executive Director to lead the strategic direction, operational execution, and business growth of a fast-evolving digital transformation and data services organization. This senior leadership role will play a key part in driving innovation, elevating market positioning, and ensuring operational excellence across all business functions.

The ideal candidate is a transformational leader with deep expertise in digital business, technology delivery, and organizational scaling. You’ll work closely with executive leadership to position the company as a regional and global leader in digital solutions and smart data services.

Key Responsibilities

Strategic Leadership & Business Growth

• Define and execute long-term strategic plans focused on digital innovation, operational scalability, and market competitiveness.
• Identify new revenue streams, customer segments, and partnership opportunities.
• Lead cross-functional business units to ensure strategy alignment, operational consistency, and sustained profitability.
• Regularly report to C-level stakeholders on performance, risk, and transformation progress.

Operational Excellence

• Oversee core departments including Special Projects, Technology, Finance, and Support Services, ensuring high-quality service delivery and cost optimization.
• Lead structured organizational design reviews, talent planning, and business process optimization to support growth.
• Foster a culture of continuous improvement and high performance.

Technology & Digital Enablement

• Drive adoption of emerging technologies and ensure service offerings remain competitive and future-ready.
• Oversee development and delivery of digital products and data services aligned with customer demand and market trends.
• Maintain awareness of global trends in tech and digital transformation.

Stakeholder Engagement & Market Expansion

• Act as the face of the company in forums, industry events, and government partnerships.
• Build strong relationships with public and private sector stakeholders to strengthen brand presence and client trust.
• Oversee marketing alignment and go-to-market strategy with internal teams.

Governance, Compliance & Financial Oversight

• Ensure regulatory compliance, risk mitigation, and adherence to data security best practices.
• Manage annual budgeting, forecast planning, and financial performance tracking.
• Monitor key business KPIs and implement corrective action plans as needed.

People & Culture Leadership

• Inspire and develop a high-performing leadership team and workforce.
• Lead succession planning, capability development, and performance management.
• Promote diversity, inclusion, and a culture of innovation and sustainability.

Ideal Candidate Profile

• Master's degree in Business Administration or equivalent
• 10–15 years of progressive leadership in technology, digital transformation, or data-driven businesses
• Proven experience leading large, multi-functional teams and cross-border operations
• Strong strategic planning, commercial acumen, and execution capability
• Track record in driving transformation initiatives and navigating complex stakeholder environments
• Experience in government partnerships or regulated environments is a plus