Trainee Support Engineer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a proactive and motivated individual to join our IT support team in the client’s Kyiv office. This is an excellent opportunity for a recent graduate or a final-year student with a passion for technology to gain hands-on experience and grow professionally in the field of IT support.

Responsibilities:

• Setting up new computers, networks, and software for new employees.
• Providing support by answering phones, processing paperwork, and responding to user requests.
• Installing operating systems and other computer software applications on new computers.
• Supporting the maintenance of existing computer systems, including troubleshooting problems with hardware and software.
• Providing technical support for computer hardware and software issues.
  
  

Qualifications

• Desire to develop a career as a Technical Support Engineer.
• Bachelor’s degree (or final-year student) in IT, Computer Science, or a related field.
• Basic understanding of hardware, software, and networking principles.
• Eagerness to learn and adapt in a fast-paced IT environment.
• Strong communication and problem-solving skills.
• Intermediate level of English (written and spoken).
  
  

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.