Business Analyst (ServiceNow)

We are seeking a motivated and experienced Business Analyst to join our team and contribute to the successful implementation of ServiceNow product modules.

In this role, you will collaborate with cross-functional teams to gather and analyze requirements, ensuring the delivery of efficient and effective ServiceNow solutions. The ideal candidate is a problem-solver with strong analytical abilities and a passion for enhancing business processes through technology.

Responsibilities

Perform research and analysis to support the development and enhancement of ServiceNow modules
Collect and document business requirements to ensure alignment with organizational objectives
Participate in the design, testing, and transition phases of Service Management and Service Integration solutions on the ServiceNow platform
Conduct detailed data analysis to provide clear and actionable requirements for developers to enable configuration and customization
Work closely with development and testing teams to support test phases and ensure high-quality deliverables
Translate core configuration requirements into design models and oversee implementation in collaboration with developers
Maintain the requirements traceability matrix to monitor progress and ensure alignment with project goals
Create and manage project documentation to provide evidence of requirements and support project milestones
Assist delivery teams in resolving issues and enhancing customer services through the ServiceNow platform
Break down complex information into detailed, actionable tasks to facilitate implementation
Lead workshops to gather requirements and deliver training sessions to clients and internal team members

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, or a related discipline
At least 2 years of experience as a Business Analyst, with a focus on ServiceNow implementations preferred
Proven ability to conduct research and analysis to support the development of ServiceNow modules
Experience in the design, testing, and transition of Service Management and Service Integration solutions on the ServiceNow platform
Skilled in performing data analysis to provide clear configuration and customization requirements for developers
Hands-on experience supporting testing phases and collaborating with development and testing teams
Proficient in gathering configuration requirements, translating them into design models, and managing the implementation process
Experience in managing and maintaining requirements traceability matrices
Proficient in creating and maintaining project documentation to support milestones and objectives
Expertise in assisting delivery teams to address issues and improve customer services through ServiceNow
Ability to break down complex information into actionable insights and tasks
Fluent English communication skills (written and spoken) at a B2 level or higher

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Business Analyst (ServiceNow)

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