Business Analyst

Key Responsibilities

· Technical Documentation Development:

· Identify and document IT systems, services, and business processes

· Create SOPs, user manuals, process flows, and other materials

· Translate complex technical concepts into user-friendly documentation

· Ensure documentation aligns with regulatory, policy, and industry standards

· Process Mapping and Improvement:

· Collaborate with IT and business teams to document workflows

· Create BPMN diagrams, process maps, and data flow diagrams

· Analyse current processes to identify bottlenecks and suggest improvements

· Lead workshops to align business needs with documentation strategy

· Collaboration and Communication:

· Engage with teams across IT, Cyber Security, Architecture, and Governance

· Communicate process changes and documentation updates effectively

· Align documentation with broader IT strategies and ensure accessibility

· Promote best practices in documentation and process standardisation





Key Deliverables

· Support ICT Change Management uplift to ITIL v4

· Deliver GRC documentation for Application Services

· Drive improvements for ServiceNow software request processes

· Manage CAB/TCAB meeting minutes, actions, and administration

· Maintain SharePoint content for Application Services and ICT Change