Customer Relationship Management Manager

🚀Client Success Associate – HNW Clients 🌟

Our client is a pioneering force in the digital asset industry, utilizing blockchain technology and decentralized solutions to revolutionize financial services. With a commitment to driving innovation and providing cutting-edge solutions for high-net-worth individuals (HNWIs) and institutional clients, the company offers an exciting and progressive environment for professional growth.

📍 Location: Stuttgart, Munich, Vienna - or close to these cities

💼 Attractive Compensation, performance-based bonus

Your Responsibilities:

🤝 Client Support: Provide timely, accurate, and high-quality support to inbound client queries, ensuring satisfaction at all stages of the client journey.

📑 Onboarding Assistance: Guide clients through the onboarding process, including KYC document collection and verification, ensuring a seamless start.

🔧 Issue Resolution: Use CRM and support platforms to manage a high volume of accounts and escalate complex technical issues to the appropriate internal teams.

📢 Client Communications: Assist in executing client communications and product updates as part of campaigns to keep clients informed.

📊 Feedback and Metrics Tracking: Help track client feedback, satisfaction, and engagement metrics to improve service offerings.

Your Profile:

• 1–3+ years of experience in client support, customer service, or onboarding, ideally within financial services or FinTech.
• Fluent in German and English (spoken & written); additional European languages are a plus.
• Strong attention to detail, with an ability to follow compliance-driven processes.
• Comfortable with digital tools, support platforms, and CRM systems.
• Excellent communication, organizational, and problem-solving skills.
• Proactive, team-oriented, and passionate about the digital asset space.

What the Company Offers:

• A role in a rapidly growing, innovative company in the digital asset space.
• Competitive salary package with performance-based bonuses.
• Flexible working arrangements, including remote options.
• Opportunities for professional growth in a dynamic and supportive environment.
• Exciting projects and collaboration with top industry experts.

🔗 Ciklo Talent looks forward to your application!

Ciklo Talent is committed to equal opportunities.