Digital Factory - UI/UX Lead - Financial Services

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

EY is seeking an accomplished and visionary UX/UI Lead – Financial Services to join our

innovative Digital Factory team in Luxembourg. This role presents a unique opportunity

to oversee the design experience for both external client-facing platforms and internal

enterprise applications, shaping the user journeys of thousands of business users and

clients globally.

You will lead a growing team of UX/UI Designers and Front-end Developers, defining how

user-centric principles are translated into scalable product design. If you're an emerging

leader passionate about hands-on design, mentorship, and creating digital experiences

that combine usability, business impact, and design excellence, we invite you to build

the next generation of digital products with us.

Key Responsibilities:

• Develop and communicate a scalable UX strategy across external client facing
• platforms and internal enterprise tools, ensuring alignment with business goals
• and user needs.
• Own and evolve the shared design system to maintain consistency, reusability,
• and efficiency across product teams.
• Explore and apply emerging UX trends, tools, and design methods to drive
• innovation and elevate design maturity.
• Collaborate with Product, Technology and Business stakeholders to align design
• solutions with feasibility, technical constraints, and platform strategy.
• Lead, mentor, and grow a team of UX/UI designers and front-end developers
• while fostering a high-performance design culture.
• Define and uphold quality standards across all UX/UI output, conducting design
• reviews and ensuring documentation quality.
• Guide and oversee user research, usability testing, and continuous feedback to
• inform design decisions and product direction.
• Evaluate and improve design and development workflows to optimize delivery
• speed, cross-team collaboration, and design consistency.
• Present design concepts, rationale, and progress updates to clients, internal
• stakeholders, and leadership with clarity and business relevance.
• Drive alignment across external and internal digital products by ensuring design
• consistency across platform domains and technology applications.
• Manage tooling, licenses, and design operations resources to enable effective
• delivery at scale.
• Advocate for user-first thinking across departments by running training sessions,
• design sprints, and embedding UX principles in delivery teams.
  
  

Required Skills & Qualifications:

• 10+ years of experience as a UX/UI Designer with hands-on design delivery and stakeholder interaction
• Minimum 5 years in a design leadership role (managing people, process, or platform-wide initiatives)
• Master's degree in Interaction Design, HCI, Industrial Design, or equivalent experience
• Proficiency in Figma and other industry-standard tools
• Demonstrated experience working on both external-facing platforms and internal business applications
• Strong communication, stakeholder management, and facilitation skills (e.g., Miro, MURAL)
• Experience working with Design Thinking, Agile/Scrum, and enterprise product teams
• Comfort working alongside developers and product managers in cross-functional teams
• Fluency in English; other European languages are a plus
  
  

Ideally, You'll Also Have

• UX certification (e.g., NN/g, Human Factors)
• Familiarity with accessibility standards (WCAG) and enterprise design constraints
• Experience incorporating data-driven design insights (quant + qual)
• Experience in platform or B2B SaaS product environments
  
  

What We Offer You

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

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EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Our offer of employment is contingent upon the successful completion of a background check and pre-screening requirements. The candidate acknowledges that all information provided must be accurate.