UX Designer - Enterprise - Store Operations

About the role

As a UX
designer at the UK’s second biggest employer, you’ll be crafting experiences
that help our diverse colleague and supplier base work better. You’ll discover
new opportunities, crafting intuitive and effortless solutions that improve
every stage of the colleague and supplier experience!

We have a
wide range of specialisms covering 270 different role types, across 84
departments and 10 business divisions! So, it’s all about adapting, growing and
embracing challenges.

Our current
work includes a captivating variety of platforms, technologies and experiences,
including:

• Lifecycle of a product from
  development to ranging in stores


• Stock, service, and security
  operations within our stores


• Colleague lifecycle,
  capability and development


• Internal communications and
  colleague networks

Our impact in numbers

Our
colleagues use a wide range of devices, applications and systems to do their
jobs. We cover broad aspects of our business, including distribution, office,
and stores. Our teams are global with many colleagues working in different
parts of the world, including the United Kingdom, Republic of Ireland, India
and Central Europe.

There are:

• 360,000 colleagues at Tesco
  globally


• 1,720 colleagues using
  myProduct suite of apps in UK food, home and clothing


• 270 different role types,
  across 84 departments and 10 business divisions


• 34 user groups and 17 tools
  in the Product & Supplier space

You will be responsible for

• Craft large and small
  projects from start to finish, redefining complicated experiences into
  simple and intuitive solutions


• Be involved in all UX
  process activities including discovery, design sprints, sketching,
  wire-framing, low-fidelity prototyping, and service/customer mapping.


• Work in partnership with
  Product Managers to understand and define customer problems and to build
  testable hypotheses that improve the customer experience


• Champion human-centred
  design inside and outside of your team.


• Work within and across agile
  squads to design, develop and improve the customer experience across our
  digital products.


• Partner with UX researchers
  to help your team develop empathy for our customers, including those with
  a disability, and advocate for their needs, validating designs via A/B
  testing, un-moderated, usability testing and more.


• Use quantitative data and
  partner with the analytics team to help advise your work.


• Work closely with
  multidisciplinary teams, finding new opportunities for improvements.


• Work closely with different
  teams including UI designers, researchers, engineers, UX writers, service
  designers, product managers, data analysts, and business collaborators to
  explore, build, and deliver designs.


• Help facilitate partner
  (business and user) workshops, run appropriate conceptualisation and
  participatory design sessions.


• Produce design executions
  that use inclusive design principles and align with W3C accessibility
  guidelines


• Deliver valuable,
  high-quality and consistent work without sacrificing speed by using our
  Digital Design System and its standardised foundations, components, and
  patterns.


• Collaborate with the Design
  System team to help evolve the Design System based on user needs


• Assist other fields in
  recognizing the value design can add to a project to develop outstanding
  products.


• Provide feedback to other
  designers to help strengthen your team and Tesco as a whole.


• Help your team mates build
  experience, strong decision-making skills, and compassion for our
  customers.


• Work with the Design Manager
  to cultivate a positive, supportive, and inclusive team culture.

You will need

• A strong portfolio of
  delivered design work demonstrating your expertise across web, responsive
  and native apps.


• Experience in high-profile
  design projects in a customer-facing commercial environment.


• Passion for solving product
  problems while balancing all facets of a user experience, including
  strategy and research, information architecture, interaction design and
  accessibility.


• A good understanding of the
  end-to-end iterative design process including how to develop and use
  design research, journey mapping, wire-framing, prototyping, and user
  testing to achieve human-centred design solutions.


• Proficiency with the latest
  versions of Figma, Sketch, Marvel, Miro, Axure or similar.


• The ability to use both
  quant and qual insight to advise decision-making.


• Experience at carrying out
  or participating in customer research, including interviews, observation
  and usability testing.


• Proficiency in interaction
  design for web (desktop and mobile) and native applications


• Experience of designing with
  accessibility in mind and meeting WCAG 2.1 level AA.


• Experience collaborating
  closely with multiple fields including product and engineering.


• Strong written and verbal
  communication skills, and the ability to present skills to all levels of
  seniority and subject area experts within the organisation.


• The ability to coach, mentor
  and set standards for ways of working for more junior team members.


• Previous experience in the
  retail sector is an advantage.

Whats in it for you?
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more! 
 

• Annual bonus scheme of up to 20% of base salary 


• Holiday starting at 25 days plus a personal day (plus Bank holidays) 


• Private medical insurance 


• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave 


• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing 

About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. 
 
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. 
 
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.