Operations Associate - E.Commerce (Deputy Officer / Assistant Officer)

Job Title: Operations Executive - E-commerce

• Location: Rishra (Near Kolkata)
• Mode: On-Site, no hybrid
• Work Days: 6 days (Monday to Saturday, with 2nd & 3rd Saturdays work from home)
• Timings: 09:30 am to 06:30 pm
• Department: E-commerce Reports To: Head E-commerce
  
  

Job Summary

Proactive and detail-oriented E-commerce Operations Executive to manage and streamline daily operations across our online sales channels. This role involves handling order processing via aggregators, inventory coordination, logistics, platform management, and cross-functional coordination to ensure a smooth customer experience and efficient backend operations.

Key Responsibilities

Daily Coordination with OMS and WMS Aggregator:

• Monitor and manage order flow from marketplaces and website via the Order Management System (OMS).
• Ensure all incoming orders are synced properly from sales channels into the OMS.
• Coordinate with Warehouse Management System (WMS) teams to ensure accurate and timely order picking, packing, and dispatch.
• Identify and resolve sync issues between OMS and WMS platforms (e.g., missing orders, SKU mismatches, inventory discrepancies).
• Track real-time inventory updates and ensure consistency across sales channels.
• Escalate and troubleshoot any system lags, data flow errors, or fulfillment delays with the aggregator’s support team.
• Maintain daily logs and reports for order processing, shipment tracking, and platform-wise SLAs.
• Collaborate with tech support teams for feature enablement, integration updates, or process enhancements.
  
  

Order Management

• Process daily orders from e-commerce platforms (e.g., Amazon, Flipkart, Shopify, Nykaa, Myntra).
• Coordinate with warehouse/fulfillment teams to ensure timely dispatch and delivery.
• Monitor and resolve order discrepancies, returns, and cancellations.
  
  

Inventory & Catalog Management

• Maintain accurate stock levels across platforms.
• Coordinate with the inventory team to update inward/outward movement.
• Ensure product listings are updated with correct pricing, descriptions, and availability.
• Assist with new product uploads and SKU onboarding.
  
  

Logistics Coordination

• Liaise with SCM Team for pickups, delivery issues, and reverse logistics.
• Track shipments and ensure SLA adherence.
• Raise and follow up on claims for lost/damaged shipments or delayed deliveries.
  
  

Reporting & Analysis

• Generate daily/weekly reports on order flow, returns, delays, and inventory.
• Provide insights on performance gaps or operational issues.
  
  

Key Skills & Qualifications

• Bachelor’s degree in Technology, Business, Commerce, Supply Chain, or related field.
• 1–3 years of experience in e-commerce or operations (D2C & marketplace).
• Familiarity with platforms like Myntra, Amazon, Flipkart, etc.
• Proficiency in SAP & Microsoft Suite.
• Proficiency in MS Excel (Pivot tables, VLOOKUP, basic dashboards).
• Strong attention to detail and problem-solving abilities.
• Good communication and coordination skills.
• Ability to manage multiple tasks in a fast-paced environment.
  
  

Preferred Qualifications

• Working knowledge of SAP modules, Microsoft Suites and OMS/WMS tools (Any).