Assistant Manager - Global Network Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Responsible for the equipment’s operation and maintenance (Fault Identification & Isolation, configuration, alarm and performance) or network components to drive network efficiency and availability.

•   Ensure efficient and effective technical support to maintain optical transport network.
•   Engineer would be maintaining the optical transport Network of Tata Communications
•   Working in day shift supporting 24*7 L1 desk.
•   Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Co-ordinating for Permanent Corrective Actions with various stake holders and implementation
•   Hands on experience in handling Service level troubleshooting on SDH, Ethernet,DWDM OTN-ASON network.
•   Maintain quality standards to achieve optimal levels of operation and KPI targets.
•   Tracks and monitor network health KPIs to ensure optimal network performance.
•   As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus.
•   Responsible for maintaining smooth operations of optical transport network.
•   He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution.
•   Engineer would be working with the multiple OEM Tier3 support teams for transmission technologies and is expected to identify root causes.
•   Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance.
•   People Management and Good Skills of Verbal and written communications