Onsite Support

For our customer in Zwijnaarde, Fujitsu is looking for an Onsite Support Engineer:

📍 Job Title: Onsite Support Engineer

📅 Start Date: September 2025

🕐 Duration: 6 months

📌 Location: Onsite at Zwijnaarde

🗣 Languages: Dutch + Good English

🧩 Project Overview

Our customer is launching two company-wide hardware refresh projects:

• A smartphone (iPhone) replacement initiative
• A laptop replacement rollout

Every employee will receive a brand-new device set, and we’re looking for an Onsite Support Engineer to help make the transition smooth, efficient, and user-friendly.

🎯 Your Role

As Onsite Support Engineer, you'll be the go-to person for scheduling, device handovers, and first-line support. Your focus will be on clear communication, technical readiness, and ensuring every employee walks away with a properly staged device and the confidence to use it.

🛠 Key Responsibilities

• Coordinate device exchanges: Book appointments with employees to plan their hardware swap
• Provide 1st line support: Ensure new laptops and smartphones are correctly staged and operational
• Assist users: Answer basic technical or usability questions related to their new devices
• Communicate effectively: Keep both employees and IT teams informed throughout the rollout
• Log issues: Escalate non-basic problems to the appropriate support level

✅ What You Bring

• Dutch speaker with good command of English
• Solid communication and coordination skills
• Customer-focused, patient, and service-minded
• Basic technical knowledge of laptops (Windows) and iPhones (iOS)
• Previous experience in a support or IT helpdesk environment

💼 Why Join?

You’ll play a central role in a high-visibility project at one of Belgium’s leading biotech companies. If you enjoy working with people, solving problems, and being part of an impactful initiative — this is for you.