UX Program Manager, Research Operations

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 4 years of experience with program management within design or UX organizations.
• 4 years of experience in program or operations management, and execution of end-to-end programs.
• Experience analyzing data to gain insights into program performance and identify improvement opportunities, including proposing and executing analytical approaches.
  
  

Preferred qualifications:

• Experience with User Research, or research-focused tools and methodologies.
• Experience with participant sourcing or user acquisition strategies.
• Experience with marketing or outreach campaigns for user acquisition.
• Knowledge of UX methodologies, craft, culture, and processes.
  
  

About The Job

The UX Infrastructure (UXI) team empowers over 6,000 UXers across more than 50 Google product teams by providing program management and a passion for user experience. We support Googlers in building user-centric products, from finding participants and onboarding UX agencies to designing user experience spaces.

Our specific team, UXI Research Operations, is dedicated to enabling exceptional product development by eliminating barriers to gathering user insights and delighting the millions of research participants who engage with Google. We provide crucial participant recruitment support, allowing UX Researchers (UXRs) to concentrate on their core craft and develop products. Participant sourcing is fundamental to our operations, ensuring the team can deliver essential recruitment services and meet stakeholder expectations for accessing participants needed to conduct effective research and gather high-quality insights that inform product development at Google.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

• Build and maintain a robust participant pipeline for UX research and drive recruitment velocity by unblocking participant access challenges experienced by UXRs and Research Coordinators.
• Manage a prioritized participant acquisition pipeline that addresses key user needs, whilst delivering effective sourcing solutions that drive impactful database growth for key audience profiles in target countries and cities.
• Navigate tooling transitions to ensure participant pipelines are accurately sourced and engaged.
• Streamline and optimize current workflows for collecting profile needs and triaging sourcing requests from stakeholders.
• Establish campaign reports to provide visibility and transparency on the performance of launched sourcing campaigns.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .