IT Director (m/f/d)

IT Director | Luxembourg

We are looking for a visionary and hands-on Technology Services Director to lead the IT operations of a global tech-driven organization.

Key Responsibilities

Leadership

• Lead, mentor, and develop a high-performing technical team, fostering a
  
  

culture of excellence and continuous improvement.

• Develop and implement strategic plans for the technical services
  
  

department, aligning with overall business objectives.

• Establish and maintain effective communication channels within the team
  
  

and with other departments to ensure alignment and collaboration.

• Present the department to customers.
  
  

Technical Direction and Governance

• Ensure the effective delivery services to clients, maintaining
  
  

high standards of customer satisfaction.

• Oversee the design, development, and implementation of technical
  
  

solutions, ensuring they meet quality and performance standards.

• Sponsor and oversee technical projects from inception to completion,
  
  

ensuring they are delivered on time, within budget, and to the required

quality standards.

• Refine in-house datacentre and cloud strategy to optimize return on
  
  

investment.

• Ensure IT landscape adheres to the agreed security and compliance
  
  

standards.

• Provide third-party vendor operational oversight and management to
  
  

ensure contracted services are delivered in accordance with agreed

service levels and improvement opportunities are identified and

implemented.

• Stay abreast of emerging technologies and industry trends, integrating
  
  

relevant advancements into the organization's technical strategy.

Continuous Improvement

• Continue to develop and enhance quality assurance processes to drive
  
  

improvements in the reliability of the services.

• Foster a culture of continuous improvements within the department.
  
  

Budget Responsibility

• Develop and implement financial plans and budgets for the department,
  
  

ensuring alignment to strategic objectives.

• Effectively negotiate supplier contracts.
• Monitor budget performance bringing variances back on track.
• Seek areas for efficiency improvements and cost control.
  
  

Knowledge, Competencies & Skills

The Technology Services Director will have

• Experience with the provision of in-house data-centres, cloud and hybrid
  
  

environments.

• A thorough understanding of DevOps approaches and IT operations
  
  

contribution to them.

• Experience in working with Architecture and Development teams to
  
  

highlight cloud-native opportunities.

The Technology Services Director will exhibit

• A strong leadership presence with a positive and proactive leadership
  
  

style.

• An ability to interact collaboratively with management, colleagues and
  
  

staff to achieve the organisational targets.

• Strong customer-focus.
  
  

The Technology Services Director can show

• Extensive knowledge of information technologies and their applications,
  
  

operations, and infrastructure.

• Knowledge of best practices, established methodologies, and techniques
  
  

for managing information technology projects.

• Fluency in spoken and written English; other languages are assets.
  
  

Education and Experience:

• Bachelor’s Degree graduate in related field of study. Master’s Degree in
  
  

related field of study is appreciated

• Experience of at least 10 years in IT Operations and IT Services delivery
  
  

within mission critical environments.

• Proven senior IT Management experience with minimum 5 years of leading
  
  

senior position with line management responsibilities.

IT Director in Luxembourg, Luxembourg