Business Change Specialist

At ManpowerGroup, we believe meaningful, sustainable employment has the power to change the world. This is our purpose, and we seek to live it every day throughout our organization.

As a key member of our dynamic team, this role plays a critical part in ensuring the successful delivery of digital transformation and organizational change initiatives. As a key link between technical teams, business stakeholders, and end users, the Change Management Consultant / Business Analyst ensures that solutions are not only implemented effectively but also adopted and embraced across the MPG.

Responsabilities:

Enterprise Change Management Consulting

• Provide change management consultation services across a portfolio of projects and strategic initiatives including people, process, and technology initiatives (e.g., major IT system replacements, substantial process redesign and major reorganizations).
• Experience facilitating workshops, training sessions, and user onboarding activities.
• Ability to develop clear and engaging communication strategies to support change initiatives.
• Skilled in producing and delivering user-focused materials such as training guides, FAQs, and onboarding communications.
• Ability to assess organizational readiness and stakeholder sentiment to tailor change strategies accordingly.

Business Analysis & Delivery Skills

• Expertise in capturing and analyzing business requirements across functional and technical domains.
• Experience working on complex programs involving multiple stakeholders, teams, vendors, and delivery streams.
• Strong ability to synthesize requirements and translate them into actionable delivery items.
• Skilled in benefits and cost analysis, including development of financial impact profiles aligned to project roadmaps.
• Proficiency in creating user documentation, business proposals, process maps, and communication artifacts.

Stakeholder & Relationship Management

• Proven ability to engage and influence stakeholders at all levels of an organization.
• Experience managing stakeholder expectations in dynamic project environments.
• Excellent interpersonal and communication skills, with the ability to tailor messages to different audiences.
• Proactive, collaborative, and outcome-driven mindset.
• Excellent problem-solving skills with the ability to work under pressure and manage competing priorities.
• Strong attention to detail and a commitment to high-quality delivery.
• Ability to work both independently and as part of a multidisciplinary team.

Qualifications:

• 5 or more years’ experience in Change Management Consultant, Business Analyst, Scrum Master, or related consulting positions in support of business objectives.
• Experience in large-scale Oracle implementations or project delivery roles within one of the Big Four consulting firms (Deloitte, EY, PwC, KPMG).
• Familiarity with ERP environments, particularly Oracle systems, from a business process or change management perspective.
• Demonstrated experience in end-to-end process design and documentation (SOPs), with a focus on process improvement, standardization, and alignment with business objectives.
• Experience working on complex transformation programs in cross-functional environments.
• An understanding and appreciation of cultural nuances and ways of working in different countries.
• An ability to cultivate relationships and navigate a globally complex organization model.