Technical Support – Level 1

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Working at an international team to guarantee the reliability and robustness of productive services based on cloud technology. The team is part of a DevOps structure, supporting all needs of responsible Squads.

Day-to-Day Responsibilities​

• You are responsible for a functioning Support (1st level support) in operations. This will cover all staging steps from QA, PeProd to Production.
• Additional “on call services” will be possible as an extra contract.
• You are recognizing, classifying and implementing measures to resolve general disturbances.
• You are expertly processing and reporting all customer faults and inquiries.
• You are able to advance to a 2nd-level support and forward customer inquiries to the appropriate department if needed.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can understand a support cloud technologies.
• You've got substantial knowledge in Linux, network and database technologies.
• Ability to learn dedicated software solutions and HA/DR concepts and to manage them.
• Motivation and passion for security and robustness in a complex environment.
• Excellent in understanding the “full picture” and analyze blocking points.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the “Learning” platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.