ICT Project Manager

Role:

ICT Project Manager - (EL1 Level)

Client:

Department of Home Affairs

Location of work:

Canberra

Length of contract:

12 months

Contract extensions:

36 months extension (three extensions of six months each)

Security clearance:

Baseline security clearance

Requirements:

Job details

Project Managers plan and manage the delivery of projects.

Key duties and responsibilities

The Specified Personnel will be responsible for providing the following deliverables including but not limited to:

• Utilising enterprise systems ITSM tool ServiceNow to track and manage software license allocation, usage and recovery in large-scale ICT environments;
• Ensuring clients use software in accordance with licence terms, and optimising their software licences based on technical and business requirements;
• Analysing existing software deployments to quantify licence usage and finding opportunities for optimisation (this can be complex and technical due to various vendor licensing methods);
• Engaging with client stakeholders in relation to their use and management of software;
• Improving the management of software across all phases of its lifecycle including planning, acquisition, deployment, maintenance, and retirement;
• Actively participating in IT Service Management (ITSM) Governance forums, providing subject matter expertise and solutions to complex problems;
• Monitoring and reporting on Service Level Agreement (SLA) Compliance;
• Identifying and developing key areas of improvement with the ITSM tool, ensuring alignment to industry standards and ensuring process efficiencies, maturity and data integrity;
• Supporting assurance programs that deliver effective risk management and compliance practices;
• Identifying continual service improvement initiatives and supporting projects and programs of work focused on transformation and maturity of IT Service Management.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

The Specified Personnel will be responsible for producing the following deliverables, including but not limited to:

• Project Schedules;
• Project Implementation Plans;
• Project Management Plans;
• Benefits Management Plans;
• Stage plans;
• Baseline Change Requests – as required and if applicable;
• Statement of Requirements;
• Transition Plans;
• Log of all agreed changes to business practices and processes in accordance with the relevant program Schedules;
• Preparing weekly status progress reports for assigned deliverables.

All deliverables performed by the specified personnel must:

1. be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time; and
2. meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time.

About the team

Provides Hardware and Software Asset Management, and responsible for managing Asset Configuration Management and reporting. Teams within the IT Service Management Delivery Section: • Hardware and Software Asset Management • Mobile Asset Management • Project Management • Asset Configuration Management and Reporting.

About the project

Implement LifeCycle Management, this is all hardware across the department. Initiate Hardware Procurement team to use Servicenow and link Configuration Item’s (CI’s) Assets to Contracts, this has commenced. Continue with Software Renewals teams for audits and compliance activities across the department. Work with SecOps team to ensure CI’s and contact/support groups are linked correctly

About the organisation

The ICT Service Management (ITSM) branch is responsible for the stewardship, promotion, and ongoing development of the Department’s Service Management body of practice. The primary purpose of Service Management is to enable teams across ICT, Major Capability, and our external providers to work together on the shared objective of delivering reliable and valuable services to the Department. This purpose is fulfilled by establishing consistent standards and procedures for a number of critical activities involved in service delivery and supporting service providers to collaborate on common goals. Our purpose is additionally supported by reporting and governance capabilities that provide visibility of the service delivery environment.