Product Support Engineer – LATAM (Remote)

About The Role

Singular is looking for a Product Support Engineer with strong technical and communication skills to join our India support team. This role is ideal for someone passionate about problem-solving, customer experience, and technology. You’ll be working closely with our customers and internal teams to troubleshoot issues, guide product usage, and contribute to a seamless customer journey.

What You’ll Do

Provide timely and high-quality technical support to Singular’s customers and partners

• Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards
• Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed
• Become a subject-matter expert in Singular’s product suite and the AdTech/mobile marketing ecosystem
• Help create internal documentation, FAQs, and knowledge base articles
• Act as a customer advocate by delivering feedback to product and engineering
  
  

What You’ll Need

2–5 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment

• Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman
• Ability to write basic SQL queries and use scripting/regex for analysis
• Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus
• Strong analytical, troubleshooting, and problem-solving skills
• Clear and concise communication skills, both written and verbal
• A collaborative mindset with the ability to work with distributed global teams
  
  

Why You’ll Love Working at Singular

We’re building a diverse, collaborative, and fast-paced environment where everyone has a voice. You’ll be part of a global team that values innovation, customer obsession, and personal growth.