Technical trainee program - Lenovo FrontEnd Support

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role And Responsibilities

As a Technical trainee, you will support our Lenovo PC FrontEnd team. You will be responsible for problem determination and action plan creation for Lenovo hardware break/fix service calls. Together with the experienced team, you are the primary technical interface to our clients for the coordination of hardware and/or software support and for the delivery of operational services.

To be successful in this role, your communication skills are critical - both with customers and colleagues. You will answer our clients' and technicians' questions, provide support on break/fix service calls, where appropriate, and play a key role in customer satisfaction for service requests. Excellent Finnish and English language skills are required and we highly appreciate prior customer service experience.

If you enjoy problem-solving, have a high sense of responsibility and thrive under time pressure, we think this is a great opportunity for you! With the support from experienced IBMers, you'll have a chance to boost your learning and build your career in IT industry.

We look forward to receiving your application and learning more about you! Please upload your CV, together with a cover letter or profile summary highlighting your skills and ambitions, as one pdf document.

Please note: the contract is part-time and fixed term. Weekly working hours are flexible and approximately 30 hours per week

Preferred Education

None

Required Technical And Professional Expertise

• Full professional proficiency in written and spoken Finnish & English
• Technical education
• Customer service oriented mind
• Commitment to at least one year fixed contract