User Experience Designer

We’re on the hunt for a Customer Journey Expert who’s obsessed with understanding what makes customers tick — and what gets in their way. If you're ready to shape seamless experiences across digital and physical touchpoints, you could be a great fit for our clients team.

UX Designers responsibilities:

• Analyse customer journeys to uncover pain points and opportunities
• Design intuitive, consistent, and user-centered journeys across channels (UX + service design)
• Collaborate with cross-functional teams - product, marketing, customer service, IT, and data
• Lead and evolve our customer journey mapping efforts
• Facilitate co-creation and design thinking workshops
• Gather insights through user testing, interviews, and surveys

Requirements:

• Master’s degree in Marketing, UX Design, Project Management, or related field
• 3+ years' experience in customer experience, journey design, or UX
• Analytical mindset and a passion for putting users first
• Comfort with agile methods and fast-paced collaboration
• Must be Fluent in speaking and writing in French.
• a strong bonus if you have experience in banking or financial services.