People Operations Specialist

People Operations Specialist

We are supporting a global organisation.

You must have experience working with Workday for this opportunity.

10 months contract initially – 40 hours per week- hourly rate is up to €45, 2 days per week in the Amsterdam office


Job Summary:
The Specialist People Operations provides Human Resource support to employees and managers within an assigned region, country, or function, ensuring a positive employee experience through effective query resolution and facilitation of employee lifecycle processes—from Hire to Termination—excluding recruitment activities. By delivering efficient People administration and first-line communication, this role contributes to a solid People foundation and enhances the overall employee experience for the supported region(s) or country(ies).

Key Responsibilities:

• Administer a wide variety of personnel policies and processes including all related document management.
• Ensure processes, procedures, and documents are current and compliant with applicable local employment laws and legislation.
• Execute people processing tasks such as contract/offer management, absence tracking/reporting/validation, and employee data changes.
• Maintain and administer global HR systems and tools (e.g., Workday, SAP).
• Document all internal queries following standard operating procedures.
• Maintain employee records and files accurately.
• Coordinate actions including validation of work permits and management of personnel contracts and documents.
• Prepare and coordinate payroll change reports and audits within pre-agreed timelines.
• Explain policies, procedures, and regulations to employees and managers to ensure compliance and understanding.
• Respond promptly to inquiries from internal and external parties, resolving issues or escalating as needed.
• Provide feedback for continuous improvement on employee handbook content and HR systems to Business Partners.
• Maintain employee communication channels such as bulletin boards and online resource libraries.
• Organize and support regional/country People-related events, e.g., health fairs, Ask.HR days.
• Troubleshoot issues across HR systems and collaborate with stakeholders to optimize processes and meet employee needs.
• Support onboarding of new People Operations Specialists and train direct stakeholders on People Operations procedures.
• Liaise effectively with country-specific stakeholders including Advisory, Payroll, Recruitment teams, and external vendors.
• Ensure data quality and conduct regular audits to maintain data integrity.
• Support People initiatives, projects, and implementation of new procedures, including communication efforts.
• Ensure internal administration processes comply with global and regional legislation.
• Assist Centers of Excellence (COEs) in business cycles, process optimization, collaboration, and provide insightful input.
• Ensure new hires and employee changes are administered within defined Service Level Agreements (SLAs) and payroll deadlines.
• Respond to ticket inquiries within SLA and achieve defined employee satisfaction targets.
• Complete mandatory compliance training on time.
• Identify, investigate, and resolve problems within systems or processes beyond documented procedures by updating or modifying working methods.

Education & Experience Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• Minimum of 1 year experience within a People team or 2 years in a similar role, ideally including customer-facing HR or data processing experience.

Skills and Knowledge:

• Proficient in People database systems, preferably Workday.
• Strong computer skills including SAP, MS Office, Google Suite.
• Basic knowledge of local labor laws preferred.
• Excellent written and spoken English communication skills.
• High attention to detail with a strong customer focus.
• Ability to communicate effectively, multi-task, solve problems, and maintain focus under stress.
• Adaptable with strong analytical skills and ability to see the bigger picture.
• Data and analytics oriented.

Years of Relevant Job Knowledge:

• Basic Job Knowledge (1–3 years)