NOC Application Engineer

We are currently hiring for L1 NOC Application Engineer to join one of our major clients based out of UAE.

Job Details:

Role: L1 NOC Application Engineer

Employment Type: 12 months & extendable

Work Location: Abu Dhabi, UAE

Notice Period: 30 days or less

Job description:

• Monitoring and Incident Detection:

Continuously monitor applications using Dynatrace.

• Initial Troubleshooting:

Perform troubleshooting on application and system issues, including connectivity problems, hardware failures, and application errors.

Use remote tools to access and troubleshoot application and servers

• Incident Management:

Categorize and prioritize incidents based on severity and impact.

• Application and System Maintenance:

Assist in routine application and system maintenance tasks, including applying patches, updates, and configuration changes.

Support in performing health checks on applications, servers, and critical services to ensure optimal performance.

• Documentation and Reporting:

Maintain accurate and up-to-date documentation of the application topology, configurations, and standard operating procedures (SOPs).

• Shift Work and On-Call Support:

Be willing to work in a 24/7 shift environment, providing round-the-clock support as part of the NOC team.

Participate in on-call rotations to ensure coverage during off-hours and weekends.