Process Expert

💼Job Title: Process Expert

👨‍💻Job Type: Contract

👨‍💻Who can apply: Anyone

📍Location: Brussels Belgium

📍Language: English and French

💼Work regime: Hybrid (2 days/week onsite)

🔥Keywords: Process modelling tools and the creation of flow charts, methods and techniques of process improvement, Affinity with testing and preparing demo's

Sector

Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that meet the evolving needs of its stakeholders.

Position Overview:

Tribe Payments is looking for a Process Engineer in the IP Core squad responsible for managing and developing processes and systems related to International Payments. The emphasis is on running the sprint backlog, with the user stories that are prioritized by the Product Owner, based on their added value to the customer (internal or external). Our candidate should be able to handle both business and process analysis, while documenting an E2E view and bringing together business needs, capabilities, and technology and processes in an efficient and effective manner.

What you'll do:

As E2E process manager, the Process Engineer:

• Will define and implement new business (sub)processes, within the principles of "Business Architecture" (insofar as they are defined for the domain concerned) and the strategic objectives of the bank.
• Make the necessary adjustments to existing processes.
• Continuously strive to improve existing processes in terms of customer satisfaction, efficiency and risk management.
• If appropriate, contribute to defining the needs for and testing the changes to the applications, about the three aspects mentioned above.
• Regularly monitor and assess the existing processes (based on key indicators, customer complaints, etc.) and, if possible, identify improvements.
• Carry out analyses and studies on the 5 previous points.
• Liaise and communicate with all involved at the appropriate time to realize the 6 items above, including keeping in touch with reality on the floor, the operational teams.
• Create and maintain sufficient (simple, understandable, easy to consult...) documentation, with a view to standardizing the implementation on the ground, solving incidents and supporting the resulting adjustments.
• Ensure that the processes and their documentation comply with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection, etc.)

The Process Engineer also ensures appropriate guidance with the changes by:

• Identifying the needs and/or
• Carrying out the various steps of change management at the appropriate time to ensure that customers and employees master the new or changed processes, including the adjustments to the applications, and/or
• Ensure follow-up and answer any questions after implementation of the changes (User support)

What you bring:

The Process Engineer, in collaboration with his Business and IT partners, actively participates in the reflection exercises during the ideation phases to ensure that the chosen solutions meet the needs of customers and employees as well as possible and are in line with the Bank's strategy as well as meet the objectives of efficiency (simplicity, lean, ...) and risk management.

Within the Agile way of working:

• The Process Engineer is part of a multidisciplinary team (Squad of Cluster of Squads) that groups the competencies necessary for defining, building, testing and implementing a (part of a) product or service within a limited time span.
• The Process Engineer is committed to helping the team to deliver the stories in the planned sprints, not limiting himself to his specific area of expertise. The emphasis is on executing the sprint backlog, with stories prioritized by the Product Owner in function of the added value for the (internal or external) customer.
• The Process Engineer organizes his work independently, among other things by estimating the scope and complexity of the tasks to be performed.
• The Process Engineer commits himself to the work to be carried out during a sprint or trimester (via the Agile Ceremonies including the Quarterly Agile Planning).

A little about us:

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
• Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0B.
• Delivers strategic technology and business transformation solutions globally.
• Operates through global delivery centers across North America, Asia, and Europe.
• Provides services for data centre migration and workload development for cloud service providers.

Awardee of prestigious recognition including:

• Women’s Choice Awards - Best Companies to Work for Women & Millennials, 2024
• Forbes, America’s Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• American Best in Business, Globe Awards, Healthcare Vulnerability Technology Solutions, 2023
• Global Health & Pharma, Best Full-Service Workforce Lifecycle Management Enterprise, 2023
• Received 3 SBU Leadership in Business Awards
• Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023