AI Engineer – Power User (Workforce & Business Processes)

At Critical Software we truly believe that our people is what makes us what we are. At the heart of everything we do are our diverse and talented individuals, pushing the boundaries of what´s possible.

Working at Critical is more than just a career choice, is more than a business: we're a community with a strong sense of purpose, values, and togetherness. Our engineering excellence ensures that we are a trusted partner to some of the world's leading companies in markets such as Aerospace, Railway, Medical Systems, Energy, Finance, and many more.

We are always on the lookout for bright and ambitious individuals to join us.

We’re looking for an AI Engineer – Power User (Workforce & Business Processes) to lead the adoption and strategic use of AI tools across corporate support areas - from People to Finance, from Marketing to Quality.

Could you be the AI Engineer – Power User that we've been looking for?

What you´ll do :

As part of the Internal AI Ops team, your mission combines two dimensions:

1. Evangelize the smart use of AI across business support functions

• Inspire and guide teams to embed AI into daily workflows and decision-making
• Lead hands-on sessions, demos and AI exploration labs
• Cultivate technical confidence and responsible usage of AI tools
• Identify impactful use cases and drive their implementation with internal partners

2. Be our in-house expert in AI tools for enterprise work

• Master tools like M365 Copilot, Power Automate, and Copilot Studio
• Explore AI use cases in CRM, ERP, HR and Procurement platforms
• Build prompt libraries, automation flows and reusable AI patterns
• Monitor adoption and iterate based on real-world usage and feedback

What you bring:

• Experience driving change in engineering environments, including influencing adoption and overcoming resistance.
• Confidence to engage with diverse teams across business support areas (e.g. Finance, People, IT, Comms, Business development)
• Solid background in process automation, digital tools, or business systems
• Curiosity and hands-on skills with AI productivity tools
• Ability to translate everyday challenges into smart, scalable AI-enabled solutions.
• Bonus points if you're familiar with change management frameworks (e.g. ADKAR), business processes platforms (e.g ERP, CRM, campaign management tools)

What’s in it for you:

• Lead the AI adoption strategy across key business functions
• Shape how AI business processes tools are used in critical internal workflows
• Join a culture of engineering excellence and innovation
• Collaborate with other AI experts and business stakeholders across the company
• Access the latest tooling, share best practices, and make your mark

Ready to lead from the inside?Tell us how you’ve helped teams adopt new tools or shift the way they work. We’d love to know how you made them stick, and how you overcame resistance, or scaled adoption across teams.Have you built smart prompts, automation flows or improved workflows with AI? We want to hear it. Let’s reimagine how work gets done and lead that change together.