Technical Program Manager - Cloud

We are EA

And we make games – how cool is that? In fact, we entertain millions of people across the globe with the most amazing and immersive interactive software in the industry. But making games is hard work. That’s why we employ the most creative and passionate people in the industry.

Our games are played everywhere in the world, on any kind of gaming device (PC, web, console, mobile, smart TV’s, etc), and support a wide range of business models (digital downloads, PDLC, F2P, subscriptions, and more).

Our Team

EA's Production Infrastructure & Engineering (PI&E) organization provides the essential platforms and infrastructure hosting solutions that power EA's games and live services. Our charter is to make EA's games and services available to all players anytime and anywhere. To do this, we focus on the high availability of infrastructure, live services, and studio services. We aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, we focus on being there for players where and when they want to play.

As Game Server Hosting Technical Program Manager, you will build and promote a set of technical programs that expands automated hosting platforms for game servers and services, with environments ranging from development and testing to production hosting. This platform will enable optimized workflows for provisioning, observability, and fleet management of on-premises, hybrid, and cloud-native workloads for game studios and their partners

Responsibilities:

• Establish and communicate short to mid-term set of technical programs for game server hosting platforms, aligning with company goals.
• Contribute in developing high-level roadmaps and specifications, guiding engineering teams with clear goals, prioritized scenarios, and customer requirements.
• Partner with game studio engineers and internal service engineering teams to understand their needs and collaboratively develop effective programs.
• Collaborate with other program managers to create cohesive strategies and roadmaps that transcend organizational boundaries.
• Execute a customer-focused, data-driven culture that emphasizes experimentation and hypothesis testing.
• Define and track key performance indicators related to operational metrics, customer feedback, engagement, adoption, retention, and workflow success.
• Lead programs that involve collaboration with security, game studios, services, and platform teams to ensure comprehensive solutions.
• Drive initiatives for efficient, user-friendly, and resource-effective services and platform operations, ensuring high-quality standards and zero downtime deployments.

Qualifications:

• Experience in cloud computing, online gaming, or similar industries.
• Comfortable with working with engineers as customers.
• A combination of technical knowledge and a customer-focused mindset.
• Experience with Cloud Native Computing Foundation (CNCF), Cloud Service Providers (AWS, GCP, and Azure), Continuous Integration and Continuous Delivery (CI/CD) pipelines and principles, and GitOps. Docker & Kubernetes knowledge.
• Experience with complex products/platforms in public or private cloud.
• Experience delivering programs that are consumed by developers and DevOps engineers (vs non-technical users).
• Experience translating related technology solutions to customer use cases.
• Comfortable working across different disciplines and teams and applying a combination of methods to problem solve without perfect metrics.
• Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience.