Process Analyst

Job Summary

We’re looking for a Process Assurance Analyst to support our team in Singapore. It's a 12 months renewable contract.

Requirements:

• Develop and deliver process management, process definition and analysis of current processes where improvements are / can be identified and delivered for units supported, currently Service Recovery.
• Provide risk and governance process support across GIPS units, currently Service Recovery & Change Management (Network).
• Provide contract management support, reviewing IT schedule for subsidiaries and oversea branches.
• Controlling EUC across GIPS units, maintaining inventory list of EUC tools and ensuring compliance with the established process and governance.
• Documentation and training, maintain accessible repository of process manuals and guidelines, conduct training sessions for staff to ensure the established processes are adhered to

Requirements:

Education:

• Bachelors’ Degree in Computer Science/ Banking/Finance/ Engineering or related field.

Essential:

• Strong attention to details, excellent analytical and reporting skills.
• Good internal communications, written and verbal communication skills.

Key Skills:

• Microsoft Access, Excel, and PowerPoint

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.