Jr Technical Support Engineer

We're seeking a passionate and motivated Jr. Technical Support Engineer to join our global

team. In this role, you'll support Wowza Media Systems' products and services, helping

customers across a wide range of workflows and deployment environments.

You'll be responsible for providing timely and effective technical support while meeting

defined Service Level Agreements (SLAs). Your role includes troubleshooting, educating

users, and ensuring each customer has a successful streaming experience.

Key Responsibilities

• Deliver exceptional customer support with a "customer-obsessed" mindset
• Troubleshoot technical issues related to Wowza's media streaming products
• Work within defined SLAs, KPIs, and productivity metrics
• Continuously learn and deepen your knowledge of media streaming and Wowza's
  
  

platform

• Provide feedback on support processes and documentation
• Collaborate cross-functionally to improve customer experiences
• Adapt to non-traditional work hours or shifts as needed
• Operate effectively in a remote, self-managed environment
  
  

Required Qualifications

• 1+ years of relevant technical support experience
• Experience supporting external customers in a Service Desk or helpdesk environment
• Familiarity with SLA-driven support environments
• Strong verbal, written, and interpersonal communication skills
• Exposure to live/on-demand streaming and media players
• Basic troubleshooting skills in network environments
• Experience using or supporting Windows, Linux, MacOS, iOS, Android, and VMware
• Basic knowledge of web or scripting languages (e.g., Java, XML, HTML, JavaScript)
• Exposure to web servers (HTTP) and cloud platforms (AWS, Google Cloud, Azure)Preferred Qualifications
• Prior experience with Wowza products and services
• Willingness to work flexible shifts (including evenings or weekends)
• Strong self-discipline and ability to work independently fro
  
  

Benefits

Total Compensation: $65,000-70,000

• Medical, Dental, and Vision insurance available 1st day of employment
• Generous Paid Time Off
• 401(k) with strong company match
• Dependent Care Flexible Spending Account
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Parental Leave
• Short-Term and Long-Term Disability
• Training & Development
• Employee Assistance Program (EAP)
  
  

The base salary range represents the anticipated low and high end of our compensation range for this position. Actual compensation will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies.

Who We Are:

Wowza Media Systems is a Colorado-based, globally-known leader in video streaming software solutions. Wowza's software enables its customers to deliver high-fidelity video streams from any source to any destination, reliably at large scale and with low latency. Wowza's solutions are implemented by tens of thousands of customers in more than 100 countries, across education, healthcare, enterprise, gaming, fitness, auction, e-commerce, and government applications. Founded nearly fifteen years ago, Wowza is backed by private equity firm Clearhaven Partners.

Why Work for Wowza:

Join a fast-paced, private equity-backed Colorado software company sitting at the intersection of mission critical video streaming applications. Wowza has long standing reputations for technical prowess and consistent innovation and has been a consistently growing company. In addition, Wowza's team works to connect the larger community with our passion for tech. From live-streaming graduation ceremonies for local schools to helping parents monitor their children in the NICU, employees can cultivate the same creative energy that first brought the company to life. Our employees are encouraged to take ownership of their role and coworkers are happy to help one another along their video journey. We have a brand-new company headquarters office as well as remote employees across the US and around the globe.