Program Manager, Web Experience Delivery

Job Description

At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture, and a remarkable growth trajectory – we’re out to change the world, one design at a time.

The buzzing Canva London campus features several buildings around beautiful leafy Hoxton Square in Shoreditch. While our global headquarters is in Sydney, Australia, London is our HQ for Europe, with all kinds of teams based here, plus event spaces to gather our team and communities. You'll experience a warm welcome from our Vibe team at front of house, amazing home cooked food from our Head Chef and a variety of workspaces to hang out with your team mates or get solo work done. That said, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals and so you have choice in where and how you work.

About The Group/Team

We are the Marketing Technology Experiences group, and our mission is simple yet powerful: "To connect Canva to every user with engaging and effective digital experiences." We’re a multidisciplinary team that designs and builds web, interactive, and scalable solutions that help drive discovery, education, and inspiration for millions of users globally. From impactful web pages to immersive campaign experiences, we partner closely with Marketing to power visibility and growth through digital. Our work directly contributes to Canva’s big ambitions – generating new MAUs, driving signups, and enhancing product discovery. Together, we build delightful experiences that make our users feel connected to Canva at every digital touchpoint.

About The Role

As the Program Manager, you’ll operate at the centre of a dynamic, high-impact team, helping steer complex marketing initiatives from strategy to execution. You’ll be the connective tissue between multiple internal teams and stakeholders, prioritising requests and shaping roadmaps. You’ll help clarify objectives, reduce ambiguity, and ensure seamless coordination of information and resources. Your leadership will keep our projects on course and empower the team to focus on delivering impactful digital experiences. It’s a high-visibility role where strategic thinking meets hands-on collaboration to make our digital campaigns truly world-class.

What You’ll Do (responsibilities)

• You’ll act as a strategic bridge between Marketing, Engineering, and Product teams, ensuring all sides are aligned and informed.
• You’ll capture and prioritise requirements to shape a clear and achievable roadmap for the delivery team.
• You’ll manage stakeholder communications and expectations, fostering transparency and trust in project timelines and scope.
• You’ll continually improve operational processes and introduce new tools to boost collaboration and delivery.
• You’ll lead cross-functional coordination, ensuring the right people are involved, requirements are clear, and timelines are realistic.
• You’ll help navigate ambiguity by asking the right questions and identifying the path forward when requirements or priorities shift.
• You’ll balance multiple competing priorities, ensuring forward momentum across short-term goals and long-term strategies.
  
  
  

What We're Looking For

We’re after a proactive communicator, a thoughtful organiser, and a strategic thinker who thrives in ambiguity and complexity. You're someone who instinctively connects the dots, spots inefficiencies, and brings structure where it’s needed most. You love working with people from different backgrounds—engineers, marketers, designers, and leaders—and you adapt your communication style to suit every audience. You’re energised by fast-paced environments, complex stakeholder landscapes, and the opportunity to lead programs that have massive reach and real business impact.

• Strong communication skills, adaptable to various audiences.
• Experience with both agile and waterfall delivery methodologies.
• Proficient in tools like Jira, Confluence, Trello, Canva and Google Suite.
• Familiarity with digital marketing goals, metrics, and strategies (e.g. SEO/SEM, CRO).
• Strong understanding of web design, UX, and development fundamentals (HTML/CSS knowledge a bonus).
• Excellent stakeholder management and cross-functional collaboration skills.