Technical Product Manager

Product Manager

Porto, Portugal

Up to €55k + bonus + benefits

Are you an enthusiastic Product Manager eager to shape outstanding customer experiences?

Are you motivated by the opportunity to pioneer innovative solutions that empower businesses to connect seamlessly with their customers across various channels?

About the Company: We're partnering with a leading organization specializing in state-of-the-art cloud contact centre software. Their commitment to driving innovation has positioned them as trailblazers in the industry, delivering advanced solutions to clients worldwide.

Key Responsibilities for the Product Manager:

• Lead the entire lifecycle management of applications facilitating omni-channel communications, intelligent interaction management, and dynamic customer experiences.
• Collaborate with key stakeholders to grasp customer needs, market dynamics, and strategic requirements, translating them into actionable initiatives and features.
• Validate product business cases and guide products from ideation to widespread availability.
• Forge close partnerships with engineering teams to ensure a clear understanding and prioritization of requirements, in alignment with agile methodologies and industry standards.
• Act as the Product Owner within Agile Scrum Teams, orchestrating and participating in Agile ceremonies.
• Engage across functions with Product Marketing, Sales Readiness, and Cloud Operations teams to formulate product positioning, value propositions, pricing strategies, and deployment models.
• Stay updated on industry trends, emerging technologies, and competitor offerings, leveraging insights to differentiate the product roadmap and maintain market leadership.
• Offer subject matter expertise in customer engagements, presentations, user groups, and industry conferences.
• Identify and nurture partnerships with companies providing complementary functionalities to enhance our product suite.

Desired Skills:

• 3-5 years of experience in software product management, with a specialization in managing software-as-a-service products.
• Demonstrated track record of successfully delivering innovative software solutions to market.
• Experience in collaborating with technology partners and overseeing both in-house and externally sourced product teams.
• Proven ability to collaborate effectively across organizational hierarchies and with globally dispersed teams.

If you're a seasoned Product Manager poised to drive impactful change and shape the future of customer engagement, we want to hear from you.

Understanding Recruitment is representing this company in their search for a talented Product Manager.