Customer KPI Analyst

Please note that for this role we can only hire EU-27 citizens or candidates with an existing Swiss working permit/citizenship.

SuisseCo specializes in the international recruitment and placement of highly qualified IT specialists in Switzerland. We support our clients in the implementation of their IT projects and guarantee quick and flexible solutions of the highest quality.

For one of our clients in the insurance industry, we are seeking a passionate, data-driven Customer KPI Analyst to join their Customer, Market & Brand Insights team. Your focus will be on evaluating and enhancing customer performance through collecting, maintaining, automating, modelling, and forecasting our customer KPIs.

- Start date: asap

- Duration: 6 months with possible extension

- Workload: 100%

- Location: Zurich (3 days onsite, 2 days WFH)

Key Responsibilities

The candidate’s key responsibilities will focus on collecting, maintaining, forecasting and reporting and automating our customer KPIs. As Customer KPI Analyst you will:

• Champion customer-focused insights to drive action and support the organization through training and guidance.
• Lead the automation and AI-driven transformation of KPI reporting and insights, designing requirements and outputs in line with business needs.
• Manage all aspects of Customer KPI data: collection, maintenance, forecasting, and automated reporting for business reviews, action planning, target setting, HR, Finance, Investor Relations, and ad hoc requests.
• Translate analytic insights into actionable business recommendations.
• Ensure seamless and accurate automated data delivery between internal platforms.
• Conduct forecasting, scenario planning, and modelling to anticipate changes and support business decisions.
• Integrate customer KPIs with financial data, using advanced analytics and AI tools to strengthen business relevance.
• Maintain a systematic, accessible KPI database for stakeholders.
• Develop and maintain an annual calendar of Customer KPI reporting reflecting business processes, key decision points and business investment impacting KPI performance
• Stay current with best practices in customer metrics, automation, AI, and analytics, applying them to Zurich’s customer programs.

Essentials Skills and Qualifications

• Passion for data analysis, automation, and actionable insights tailored to stakeholder requirements.
• 5-8+ years in analytics translating numbers to business implications, with proven experience managing customer KPIs
• Hands-on experience implementing AI-driven automated processes and reporting solutions.
• Advanced skills in data tools (Excel, SPSS, or equivalent) and statistical analysis (e.g., modeling, correlation)
• Strong attention to detail and focus on accuracy avoiding errors
• Experience working in global, cross-cultural environments.
• Demonstrated ability to link customer and financial data for business impact.
• Sense of urgency and ability to work under pressure with multiple demands and short delivery deadlines
• Excellent analytical, communication, and stakeholder management skills.
• Bachelor’s or master’s degree (e.g., in business studies/administration, research, data science, psychology, behaviour science, customer or change management).
• Fluent in English

If you're interested or would like more information, please apply or let me know. I'd be happy to discuss this opportunity with you further.