Jr. Manufacturing IT support engineer

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

 

Ready to join us?

About This Opportunity

The Manufacturing IT support Engineer is the point of contact for IT services and support of our Production Facility. The key role of MIT includes diagnosing, analyzing, troubleshooting and resolving of IT problems instantly. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.

In this role, you will…

• Manages and monitors all installed systems and infrastructure, on-site and remote.
• Monitors and tests application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Installs, maintains and repairs computer systems and peripherals following standard operating procedures
• Show an aptitude for troubleshooting and problem solving. Resolves most support issues following established policies and procedures
• Track IT assets using inventory management tools.
• Escalate complex issues, clearly communicating the troubleshooting steps taken and the business impact
• Know company and department policies and procedures.
• Automates tasks with scripts
• Communicate effectively with customers, managers, and peers.
• Participate in continuous improvement efforts.
• Deliver project tasks on time.
• Perform other duties as assigned.
• Works on tasks and projects of moderate to medium level of complexity.
• Makes decisions within the framework of procedures and policies.
• Provides a report on the work done in accordance with internal procedures and on time.
• If finds errors or problems then immediately reports them.
• Interacts with colleagues from other departments within the project.
• Is a subject matter expert their function. Can make a recommendation as part of the job function knowledge.
• Managing the vendor relationships, vendor driven projects and outsourcing activities.
  
  

In this role, you’ll need …

• BS Computer Engineering, Computer Science, Management Information System or equivalent.
• At least 1 year experience working with IT systems support
• Troubleshooting skills (hardware/software) and WIN10/11 workstation and peripheral knowledge.
• Experienced with Active Directory, TCP/IP, DNS, DHCP, networking, VPN troubleshooting
• Fluent English and Polish (spoken, written, reading)
• Exceptional communication skills: ability to explain technical issues in a non-technical fashion
• Solid understanding of iOS/Android (email service, security, apps)
• macOS knowledge is a plus
• ITIL, MS and other certification are «+»
• WORK ENVIRONMENT DEMANDS
• Working Hours - (12h shifts, night shifts at Mon-Fri + Day and night shifts at weekend.)
• Must be willing to work overtime (within local laws and regulations) to prepare all needed systems to run the operation.
  
  

Sound like a good fit?   

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.    

 

About Align  

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.   

  

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.   

  

We respect your privacy. Please review our Applicant Privacy Policies for additional information.  

 

Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.