HubMub
-
PTW

Italian Player Support

PTW
Poland · Full-time · Entry
Title: Player Support Advocate

Location: Remote | Work from Home

Familiarisation/Training: Fully Paid

Start Date: December - January

What you'll be doing:

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example)
  • Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
  • Working with your colleagues across the wider global customer community to identify trends in customer queries


Requirements

  • Fluency in the language you are applying for & English, particularly reading & writing
  • Excellent attention to detail, strong communication skills, and knowledge of Computers
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
  • A logical, methodical approach with good analytical and problem-solving skills
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration
  • Experience in playing consoles and or PC gaming is advantageous
  • Be comfortable discussing technical faults/issues relating to game consoles/PCs
  • Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT


PC requirements:

  • An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally
  • A minimum of 4 GB RAM memory
  • Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS
  • An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old
  • A screen with at least a 1080p Full HD display. External monitors are acceptable
  • A (smart)phone usable for two-factor authentication that runs at least:
  • Android 9 or newer
  • Apple iOS 15 or newer
  • Your own Webcam, Headset and Laptop/PC
  • Your own separate and private working area with a comfortable table and chair

Key Skills

Ranked by relevance

ios
Login to Apply
🇵🇱

Country Guide

Poland

Fast-growing Central European IT hub

Posted
Nov 06, 2024
Type
Full-time
Level
Entry
Location
Poland
Company
PTW

Industries

Non-profit Organizations Primary Secondary Education

Categories

Other

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
Unilabs
Related

AI Native Engineer

2026-06-18

Full-time
Not Applicable
Switzerland
Non-profit Organizations
Engineering
View Job Details
Unilabs
Related

AI Native Engineer

2026-06-18

Full-time
Not Applicable
Switzerland
Non-profit Organizations
Engineering
View Job Details
Unilabs
Related

AI Native Engineer

2026-06-18

Full-time
Not Applicable
Switzerland
Non-profit Organizations
Engineering