Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Shape the future of secure and seamless banking. As a KYC Customer Journey Expert at ING, your mission is to design and deliver innovative, compliant, and customer-centric processes that safeguard trust and enable growth. Join a collaborative, agile team where your insights drive real impact across the organization and its clients.

Your Day to Day

• Develop, implement and manage KYC processes for Private Individuals & Business Banking clients.
• Initiate change based on feedback from internal stakeholders, customer feedback and business objectives.
• Negotiate scope with business partners to align on objectives around time to the market, effort and value.
• Responsible for the analysis, identification and quantification of opportunities for new features and new ideas.
• Create specifications for IT team and follow up until the development is in production. Make sure that testing is done properly and insure a high level of customer experience.
• Responsible for the documentation necessary according to internal and external regulations related to KYC area and for the specifications needed to be included in the sales, support and marketing materials.
• Analyze data and user feedback in order to obtain a frictionless KYC process.
• Follow up market trends, new technologies and legal requirements and come up with initiatives meant to maintain or improve ING’s competitive advantages.
• Act as third line of support for customer support & sales department.
• Take an active role in the QBR planning and execution.
• Actively participate in AGILE ceremonies of the squad.

What you bring to the team

• 4+ years of experience in banking & 3+ years proven experience in a similar role.
• University degree in related fields preferred.
• Strong understanding of global and local regulatory frameworks (e.g. KYC legislation, FATCA/CRS) and industry best practice.
• User journey design thinking and customer testing across digital services.
• Capacity to come up with new innovative ideas on automation and digitization of existing flows.
• Ability to interpret and/or write business documentation and process specifications.
• Excellent analytical, organizational, innovative, problem solving and follow-up skills with the ability to meet time sensitive deadlines; capacity to work under pressure.
• Excellent oral and written communication skills (English and Romanian)

What we offer

• Impactful work in a fun and collaborative environment
• Open-concept offices designed for both teamwork and relaxation
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options
• Monthly budget on Benefit platform
• Extra annual leave days depending on the total length of working experience
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments
• Context to make an impact through Sustainability and Corporate Social Responsibility

For detailed information on the personal data processing performed by ING Bank during the recruitment process, including the rights of applicants as data subjects and the related exercise modalities, please consult the ING Privacy Statement for Applicants