Associate DevOps Engineer

Company Description

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook. We have been part of global tech company NEC Corporation since January 2018. Find out more about our business on the Corporate Responsibility and Performance pages.

Job Description

• This is a UK home-based role***
  
  

Job Purpose

This is an exciting opportunity for a technically enthusiastic candidate to join an innovative and market leading team. You'll be part of the Electronic Document Management (EDM) technical consultancy (DevOps) team whose primary role is to maintain EDM application software for our hosted customers.

Key Objectives

• apply application software upgrades, patching and technical application support for our hosted customer document management solutions
• help with customer on-premise upgrades when demand peaks
• respond to customer support calls relating to upgrades and installations
• maintain and manage pre-sales and test applications
• configure systems to support business design
• configure third party and NEC integrations
• facilitate good working relationships across teams and optimise efficiency
  
  

Responsibilities

• Delivery of allocated tasks to budget and timescales
• Highlighting task over-runs to managers with justification
• Instigate wider knowledge of the solution and process through self learning with support
• Maintaining and developing technical skills and knowledge
• Working with other teams such as the infrastructure, security, third parties and customer IT teams to ensure work is carried out in accordance with NECSWS policies
  
  

General

The role is home-based although it may be necessary to travel to offices for team meetings and limited on-site customer engagements.

It is expected that additional/out of standard hours working is necessary to fulfil the requirements of the role and meet our business objectives. This may include evening and weekend work which will be agreed with you and balanced across the team. Compensation either financial or time off in lieu will be agreed on a case by case basis.

Qualifications

Essential Skills

• Good communication skills both written and verbal
• An interest in technology - database, Windows, Networking etc
• Evidence of customer interactions
• Evidence of software installation skills
  
  

Desirable

• Experience of Document Management systems
• Customer Support experience
• SQL Server experience
• Experience of installation and scripting automation tools
• Experience of IIS set up and configuration
  
  

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
  
  

Other Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
  
  

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.