Implementation Manager (f/m/d) - ID:2269298

ABOUT US

Make a Real Difference

At Prewave, we are dedicated to making a positive impact on the world. Our innovative AI solutions help businesses identify and predict global supply chain risks. Our aim is to make supply chains more resilient, transparent and sustainable. By doing this we help companies to ensure fair working conditions, eliminate child labour, reduce waste and promote sustainable practices across global supply chains.

Trusted by Global Industry Leaders

Prewave proudly partners with industry leaders such as BMW, Kärcher, Hilti, PwC, and Porsche. Our supply chain superintelligence helps navigate complex supply chain challenges, ensuring operational integrity and enhancing market leadership.

ABOUT THE JOB

We are looking for an Implementation Manager to work on Supplier Risk Management related products. Your main tasks will be:

👩 🏫 Customer Training & Enablement

• Lead onboarding and implementation journeys for enterprise clients
• Deliver tailored training sessions and best-practice workflows
• Enable users throughout the customer lifecycle with documentation, webinars, and support material

🧭 Consulting & Internal Collaboration

• Host enablement sessions for Customer Success Consultants to ensure knowledge transfer
• Share learnings and escalate account-critical topics to CSCs
• Serve as a subject-matter expert for SRM rollout processes

📚 Documentation

• Collaborate with our Technical Documentation Team to create and maintain accurate onboarding and enablement resources
• Ensure consistency across internal documentation and customer-facing content in the Prewave Help Center

🛠️ Product & Process Feedback

• Be a first-line tester of new features, validating their usability and customer impact
• Channel structured feedback to Product and contribute to refining and scaling onboarding frameworks
• Identify bugs and usability gaps and help prioritize them for resolution

ABOUT YOU

• 3+ years experience in enterprise SaaS onboarding, implementation, or solution consulting
• Strong communication and organizational skills with a proactive mindset
• Ability to translate complex solutions into clear, actionable workflows
• A collaborative attitude and comfort working across Product, Support, and Success teams
• Fluency in English; German or widely spoken languages is a plus

PREWAVE AS A WORKPLACE

What You Can Expect:

• Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,473 gross monthly based on the collective agreement with possibility of higher rates tailored to your qualifications, experience, and the role.

• Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.

• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life.

What our employees love:

• Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.
• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.
• Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.
• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.
• Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.
• Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.

Join Prewave and be part of a passionate team committed to building a future where businesses can thrive alongside ethical and sustainable practices and track ESG (environmental, social, and governance) risks in their supply chains.