D365 F&O and D365 CRM consultant

The primary responsibility is to ensure the availability, integration, and optimization of the E‑Service Portal, which is tightly integrated with D365 Finance & Operations (F&O) and D365 CRM.

Key Responsibilities

• Provide technical and functional support for the E‑Service Portal.
• Manage portal configuration, customization, and enhancements to meet business needs.
• Ensure smooth integration with D365 F&O and D365 CRM.
• Support change management processes related to portal adoption and improvements.
• Drive process optimization to improve user experience and service delivery.
• Conduct testing and quality assurance of portal features and integrations.
• Deliver end‑user training and prepare portal documentation for business stakeholders.
• Collaborate with IT and business teams to ensure portal performance, reliability, and security.

Required Skills & Qualifications

• Proven experience in E‑Service Portal implementation and support.
• Strong knowledge of portal integrations with Microsoft Dynamics (F&O and CRM).
• Hands‑on expertise in portal configuration, deployment, and troubleshooting.
• Understanding of enterprise application support, testing, and QA.
• Excellent analytical, problem‑solving, and communication skills.