Network Engineer

Job Title: Network Engineer

About the Company

Our client is an award-winning, fast-growing IT MSP and consultancy located in the heart of London. They work closely with SMEs across financial services, utilities, and real estate who rely on their expert advice, dependable systems, and outstanding support that goes beyond typical IT services. With a tight-knit, supportive team of technical professionals, they foster a can-do attitude and passion for delivering excellence. Their team includes dedicated Service Desk Analysts, Infrastructure and Security Engineers, and a skilled group of senior Consultants.

They are an equal-opportunity employer committed to inclusivity and diversity, welcoming applicants from all backgrounds, regardless of gender, race, sexual orientation, disability, neurotype, religion, or beliefs. They also value work-life balance, ensuring employees have the support needed to manage work and personal responsibilities.

The Role

Our client is seeking an enthusiastic and motivated Network Engineer who combines technical expertise with a commitment to customer service and continuous learning. Working closely with the Technical Director, the successful candidate will handle systems maintenance for multiple clients and serve as an escalation point for 3rd Line Support tickets. Previous experience in an MSP is advantageous, and the role offers exposure to diverse technologies with a clear path for progression into consultancy.

Responsibilities:

Systems Management (40%)

Identify improvements in networking systems and infrastructure

Monitor production networks and infrastructure comprehensively

Perform hardware and firmware upgrades for networking infrastructure

Write and implement Requests for Change (RFCs)

Support and train team members

Create and maintain detailed documentation

3rd Line Support (40%)

Troubleshoot and resolve complex network incidents and escalations

Address and resolve networking alerts

Conduct root cause analysis and report network trends

Resolve major incidents

Configure BAU firewall, network switches, and manage service requests

Participate in on-call support as part of a rota for escalations

Project Work (20%)

Deliver small-scale projects

Conduct deployments at datacenters and client sites

Submit and execute detailed change requests

Skills/Must have:

Technical Experience

Proven experience in corporate 3rd line networking support

Excellent customer service, including stakeholder interactions

Experience in creating quality support documentation

Knowledge of support best practices and procedures

MSP experience is highly desirable

Desirable Qualifications and Skills

Certifications:

CCNP, FortiGate NSE4+

Skills in Networking (IPv4, DHCP, DNS, Switches)

Knowledge of enterprise firewall and WAN technologies

Experience in network management and monitoring

Familiarity with packet capture tools and technologies

Benefits:

Annual bonus

Pension scheme with up to 4% employer match

Extra day off on your birthday

Ongoing training and certification support

AXA Private Health Insurance, including dental, optical, and mental health coverage

Discount program via Perkbox

Enhanced sick pay

Employee Assistance Program with Health Assured

Season Ticket Loan and Cycle to Work Scheme

Regular team events and office refreshments

Salary:

£55,000-£65,000