IT Release Coordinator

Job Purpose:

The Release Coordinator is responsible for the planning, scheduling, and coordinating of software releases across multiple platforms and environments. Working within an agile or DevOps framework, this job ensures that releases are delivered on time, within scope, and with minimal disruption to business operations. The Release Coordinator works closely with development, quality assurance, operations, and business stakeholders to streamline the release process, resolve conflicts, and mitigate risks.

Key accountabilities and responsibilities :

• Plan, schedule, and manage software releases, including major, minor, and emergency patches across

multiple platforms (e.g., web, mobile, cloud).

• Develop a detailed release calendar, considering interdependencies across various development

teams, product lines, and business units.

• Collaborate with development, QA, and infrastructure teams to ensure smooth integration of new

code into production environments.

• Serve as a liaison between various departments and stakeholders to ensure proper communication

and alignment regarding release timelines, objectives, and risks.

• Identify potential release risks and proactively work with the teams to resolve conflicts and

bottlenecks before they impact the release schedule.

• Monitor and track all changes related to the release and provide timely updates to stakeholders

regarding any issues or delays.

• Ensure the creation and maintenance of release rollback plans to minimize risks in case of production

failures.

• Establish and enforce release management best practices, processes, and guidelines to ensure

compliance with IT governance policies.

• Coordinate and manage the approval process for software releases, ensuring that all required

checkpoints, including QA sign-off and stakeholder approvals, are met.

• Manage the creation and updating of release notes and documentation for all releases, detailing new

features, enhancements, and bug fixes.

• Ensure post-release activities are carried out, including root cause analysis for any incidents and

continuous process improvements.

• Collaborate with the infrastructure and operations teams to ensure that all release environments

(development, test, staging, and production) are properly configured, monitored, and maintained.

• Work closely with the DevOps team to streamline the CI/CD pipeline and ensure that deployment

automation tools are leveraged to minimize manual interventions.

• Oversee the synchronization of code between different environments, ensuring that deployments

occur without version conflicts or data integrity issues.

• Conduct release retrospectives to identify opportunities for process improvement and to refine

release management practices.

• Provide insights and metrics on the release process to measure effectiveness and identify areas for

optimization.

• Stay updated on industry best practices for release management, agile methodologies, and DevOps

technologies to ensure the group is leveraging the most efficient tools and practices.

• Act as the primary point of contact for all release-related communications, ensuring that all

stakeholders are informed about the status of upcoming releases, deployment windows, and any

issues encountered.

• Facilitate release-related meetings, such as go/no-go decisions, release planning sessions, and postrelease reviews.

• Develop and maintain clear documentation for each release, ensuring that the business, technical

teams, and support teams have all necessary information.

• Uphold company values throughout business practices and utilise sound judgment in decision

making.

• Any other additional duties as may be required by management based on needs of the business

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Equivalent professional experience is also acceptable

• Minimum of 3-5 years of experience in IT release management, project management, or software development coordination.

• Proven experience in managing multiple concurrent releases in a complex software development environment.

• Familiarity with Agile and DevOps methodologies, including continuous integration/continuous delivery (CI/CD) pipelines.