Product Manager

We’re looking for a Self-Service Product Manager to lead the vision, development, and continuous improvement of digital self-service experiences across web and mobile platforms. The role focuses on increasing self-service adoption, enhancing customer satisfaction, and driving revenue growth through innovative, data-led digital initiatives.

This position requires a hands-on leader who can shape customer-facing journeys, identify product opportunities, and collaborate across teams to deliver seamless, high-performing self-service experiences such as Digital Check-in and Manage Your Booking.

Key Responsibilities

• Define and own the product vision, strategy, and roadmap for digital self-service channels.
• Drive revenue optimization, increase self-service adoption, and improve conversion rates across digital touchpoints.
• Identify and lead new business opportunities in self-service by delivering innovative and customer-centric digital solutions.
• Partner with cross-functional teams to ensure alignment on product positioning, go-to-market plans, and feature prioritization.
• Utilize customer insights, analytics, and industry trends to inform product enhancements and user experience improvements.
• Oversee product lifecycle management from ideation to deployment, ensuring timely and high-quality delivery.
• Manage vendor relationships and integrations to enhance the overall self-service journey.
• Continuously monitor product performance to drive iteration and improvement based on measurable KPIs.

Required Qualifications

• Experience in product management focused on digital self-service for web and mobile platforms.
• Strong background in usability, customer experience, and design thinking.
• In-depth knowledge of airline reservations, ticketing, pricing, and revenue accounting systems is required.
• Proven track record of delivering product features within aviation eCommerce; a portfolio of deployed capabilities is preferred.
• Experience working in Agile environments, including Scrum and Lean Portfolio Management.
• Strong analytical skills and a data-driven approach to product decisions.
• Solid understanding of Passenger Service Systems (PSS) like Sabre, Amadeus, or equivalent.
• Excellent communication skills and the ability to work cross-functionally in a fast-paced environment.