Product Manager

Product Manager – Business of Law

Overview

Are you a dedicated Product Manager looking to make a meaningful impact in the legal industry? At our orgnisation, we’re transforming the way we deliver legal services by embracing a product-focused approach. We need someone who can lead this change—working closely with our fee-earners and staff to develop practical solutions that enhance our clients’ and employee experiences. If you’re excited about driving innovation within a respected law firm and shaping the future of legal services, we’d love to have you on our team.

The Department – Product

Technology should be intuitive, efficient, and enable its users to focus on high-value work. At our organisation we leverage technology to meet regulatory responsibilities, run our business, support our people, and deliver outstanding legal services to clients. This role focuses on transforming the tools and systems that empower our legal teams. It requires a strategic mindset, a data-driven approach, and strong collaboration with legal professionals and technology teams to create world-class solutions.

Duties and Responsibilities

Strategic Product Leadership

• Define and drive the Product Vision & Strategy for Matter Lifecycle, focusing on delivering measurable value for legal professionals and clients.
• Lead a continuous discovery process, gathering real-world insights, testing assumptions, and iterating based on user feedback.
• Develop a data-driven product roadmap, ensuring strategic alignment with business goals while maintaining flexibility to adapt to evolving needs.
• Champion innovation and problem-solving, leveraging emerging legal technologies, automation, and AI to enhance legal service delivery.

Cross-Functional Collaboration

• Work in close partnership with cross-functional teams, including engineering, UX/UI, legal operations, and compliance, ensuring seamless product development.
• Foster a co-creative process, where legal teams, product teams, and technology stakeholders work collaboratively rather than following a request-driven model.
• Engage with external technology partners and vendors, ensuring their solutions align with our strategic objectives.

User Research, Product and Market Discovery

• Lead user research efforts, engaging directly with legal professionals and clients to understand their pain points and uncover opportunities for innovation.
• Conduct regular testing and validation of solutions through rapid prototyping and feedback loops, ensuring solutions truly meet user needs.
• Stay ahead of legal tech trends and competitive offerings, identifying potential opportunities for differentiation and continuous improvement.

Product Lifecycle Management

• Own the full product lifecycle, from ideation to launch and beyond, ensuring continuous iteration and enhancement.
• Advocate for agile and iterative development methodologies, enabling fast learning cycles and incremental delivery of value.
• Collaborate with engineering teams to prioritize technical investments, scalability, and long-term sustainability.
• Establish clear, outcome-driven success metrics, focusing on efficiency, adoption, user satisfaction, and overall business impact.

Performance Monitoring and Reporting

• Define, track, and communicate value-driven KPIs, ensuring that product success is measured by its impact on legal service efficiency and client experience.
• Use data analytics to drive decision-making, continuously refining product strategy based on performance insights.
• Regularly present insights, progress, and strategic updates to senior leadership and key stakeholders.

Resource Planning and Management

• Develop and manage product budgets, ensuring efficient use of resources.
• Identify resource needs and collaborate department heads to allocate personnel effectively.
• Identify and manage risks related to product development and deployment.
• Develop mitigation strategies to address risks proactively.
• Implement and manage product SLAs in collaboration with teams and vendors.

Skills/Experience

Professional Experience

Product Management Expertise:

• Minimum of 5 years of experience as a Product Manager, preferably within the legal industry or technology sector.
• Proven track record of successfully launching and managing products.
• Knowledge and ideally experience of product operating model

Strategic Planning:

• Experience in developing product strategies and roadmaps that align with organisational goals.
• Ability to think strategically while managing day-to-day operational details.

Technical Skills

Industry Knowledge:

• Familiarity with legal technologies, software development processes, and the unique needs of a law firm.
• Understanding of data protection regulations and compliance requirements.

Methodologies and Tools:

• Proficient multiple approaches and methodologies including waterfall and agile.
• Ability to interpret technical language and bridge communication between technical and non-technical teams.
• Knowledge of the product operating model (SVPG)

Leadership and Collaboration

Team Management:

• Strong leadership skills with the ability to guide cross-functional teams.
• Ability to communicate a clear vision of strategic objectives that inspires
• Line management experience.

Stakeholder Engagement:

• Excellent interpersonal skills to build relationships with internal teams, clients, and senior executives.
• Ability to influence and negotiate to achieve project goals.

Analytical and Problem-Solving Abilities

Data-Driven Decision Making:

• Strong analytical skills to interpret data, identify trends, and make informed decisions.
• Experience with data analytics tools and techniques.
• Experience working in a data driven development methodology focused on value metrics and iterative approaches.

Innovative Thinking:

• Ability to generate creative solutions to complex problems.
• Openness to new ideas and willingness to challenge the status quo.

Communication Skills

Verbal and Written Communication:

• Exceptional communication skills to convey ideas clearly and concisely.
• Experience in preparing and delivering presentations to diverse audiences.

Documentation:

• Proficiency in creating product documentation, including business cases, requirements, user stories, training and internal product marketing material.

Personal Attributes

Customer-Centric Mindset:

• Passionate about delivering value to customers and enhancing user experience.
• Empathetic approach to understanding client needs and pain points.

Adaptability and Resilience:

• Comfortable working in a dynamic environment undergoing significant transformation.
• Ability to adapt to changing priorities and handle multiple projects simultaneously.

Attention to Detail:

• Meticulous in planning and execution to ensure high-quality outcomes.