Tier 1 - Sr HR Specialist

Qualifications:

● Education: Bachelor's degree in Human Resources, Business Administration, or a related field.

● Experience: Minimum of 2 years of experience in an HR analyst or similar HR role. Proven experience with Americas (US, Canada and LATAM countries).

● Language Skills: Fluent in English (both written and verbal). Additional language skills are a plus. ● Technical Skills: Basic HRIS knowledge and advanced Microsoft Office(Excel, Word, PowerPoint). Experience with HR analytics tools is advantageous.

● Interpersonal Skills: Strong communication and interpersonal skills with the ability to build relationships and work collaboratively with diverse teams.

● Adaptability: Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Nice to have:

● Problem-Solving: Excellent analytical and problem-solving skills with a keen attention to detail.

Job Overview:

We are seeking a highly skilled and motivated Tier 1 HR Senior Analyst who is fluent in English to join our team. The ideal candidate will play a key role in providing comprehensive HR support, managing HR processes, and ensuring the delivery of exceptional HR services to our employees and management teams.

Specific tasks:

Tier 1 ticket system dispatching:

● Receive and prioritize HR-related requests and tasks from employees and management through a ticket system. US/Canada laws regulations are highly appreciated.

● Dispatch tasks to appropriate HR team members or departments based on the nature of the request.

● Track and follow up on task completion to ensure timely resolution and high-quality service delivery.

Leave Management:

● Manage employee leave requests, including vacation, sick leave, and other types of leave.

● Ensure accurate leave records and updates in the HRIS.

● Communicate with employees regarding their leave status and any required documentation.

● Monitor leave balances and assist with leave-related reporting and analysis.

Data Management:

● Maintain and update employee records and data in the HRIS to ensure accuracy and integrity.

● Generate and analyze HR reports related to benefits, leave, and other HR metrics.

● Ensure data protection and compliance with privacy regulations and company policies.

● Support data entry and data validation tasks to enhance overall HR data management.

General HR Support:

● Serve as a primary point of contact for employees and managers regarding HR-related inquiries, including policies, procedures, and benefits. Provide expert guidance and support in resolving complex HR issues.

● Prepare and maintain HR-related documentation, such as verification of employment policy updates, and reports.

● Participate in HR projects and initiatives aimed at improving HR processes and employee experience.

HR Analytics:

○ Analyze HR data to provide insights and recommendations on various HR metrics, including employee turnover, headcounts, termination reports, etc.

Compliance & Governance:

○ Assist with ensuring adherence to employment laws, regulations, and company policies. Support audits and compliance reviews, and help implement corrective actions as necessary.

Process Improvement:

○ Identify opportunities for improving HR processes and systems. Contribute to the development and implementation of HR initiatives and projects.

Documentation:

○ Prepare and review HR-related documentation, including employment contracts, policy updates, and reports.