ServiceNow Developer

***This is a hybrid and contractor role- USD Payment***

Lisbon located is A MUST

• As a PagerDuty Customer Success Group (CSG) Scaled Delivery Consultant (ServiceNow SME), you will be responsible for collaborating with PagerDuty customers using our official PagerDuty ServiceNow applications in the successful installation, configuration, customization, and enhancements, and support of their deployments

• Partner across CSG teams (Support, Success, Engineering, Professional Services, Education) as the CSG Subject Matter Expert related to the PagerDuty ServiceNow applications. Support customer account teams as the PagerDuty ServiceNow SME in customer meetings, business reviews, and strategy, deployment and upgrade planning.

• Partner across PagerDuty Product & Development teams as the CSG Subject Matter Expert related to the PagerDuty ServiceNow applications, bringing direct feedback for new features, capabilities, and bugs for improvement in future product releases

• Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements

Requirements:

Fluent English is a MUST

• 3-5 years of experience working in a ServiceNow Developer or Architect role as a ServiceNow customer or with a ServiceNow implementation and deployment partner
• Experienced working with the following ServiceNow components and modules
• Proficient in ServiceNow development, customization, and scripting within scoped applications using common ServiceNow components
• Scripting in ServiceNow, a solid understanding of Javascript
• Scripted REST APIs, ServiceNow APIs
• Import Tables, Custom Tables, Standard Module Tables, Extending Tables
• Proficient in ServiceNow application development best practices, debugging, testing
• Proficient in the ServiceNow application upgrade lifecycle and resolving typical ServiceNow application upgrade problems
• Comfortable working directly with customers, customer ServiceNow administrators, developers, and architects
• Outstanding problem-solving skills: consistent track record in structuring sophisticated problems, developing solutions
• Ability to deal with ambiguity and work independently in a customer request-driven environment
• Excellent spoken and written English language communication skills in professional business environments