Infrastructure Engineer

Job Description 

Skills Required 

• Print Configuration Management
• Print Environment Monitoring
• Print Environment Management
• Print Firmware Management
• Print Driver Management
• LRS VPSX Queue for Special Print Unmanaged Printers
• LRS Portal Management
• OEM & 3rd Party Coordination
• Output management LRS
• Printer Life Cycle Management
• IMACD process for printer
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• Warranty Management
• Label Printing Software Support
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• Workspace Special Purpose Devices consulting
• Workspace or Hardware consulting for Devices based on catalog and configuration
• Good knowledge on Windows Client OS (Windows 11) and Hardware catalog
• Special Purpose consulting to cater to end customer business needs
• Consumables Management Support Coordination
• LRS VPSX via AIX Unix
• Global MPS Solution
• Label and Bulk printing
• Print font management
• Secure Print
• AIX, Linux 

Roles and responsibilities

• Manage in-scope Backend Print Management Tool
• Provide information about installed print queue names to customer
• Provision unmanaged printers to Customer printer portal & enroll for print queue management
• Conduct adequate testing and certification
• Provide Level 2 & 3 support
• Provide Incident Resolution & Root Cause Analysis
• Provide advice to Customer via Team lead on:
• Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications
• Potential impact on performance
• Technical feasibility
• Report printing problems
• Provide usage-based reporting
• Provide technical assistance for Print Configuration Services
• Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations
• Coordinate with the Print vendors for the Life Cycle management processes
• Review and approve standard Print Configuration Specifications
• Implement and deploy Print Configuration for in-scope Hardware from a centralized management system
• Conduct system-level and End-User testing of Print Configuration(s) to validate that they perform in accordance with the approved Specifications and can be deployed successfully
• Managed Print Configuration testing results
• Manage deployment efforts using formal project management tools, methodologies and standards
• Manage and/or coordinate upgrades, patches and alerts
• Create /update new knowledge articles for newly identified issues and their resolution.
• Good Communication and customer handling skills

Understanding of Active Directory, remote access tools, or MDM (Mobile Device Management) solutions