HR Direct Agent

About Us

About HR Direct at Ericsson

HR Direct is a dynamic team of 50+ Global HR Shared Services professionals, dedicated to supporting Ericsson employees across the globe. Our team thrives on collaboration, independence, and a strong sense of ownership. We work across multiple countries and time zones, which gives us a unique opportunity to grow professionally while contributing to a truly global HR function.

Our work involves multitasking between responding to employee queries via email and engaging with them through chat channels. Teamwork and collaboration are not just encouraged—they're essential for our success.

Join Us as an Aspiring HR Direct Agent

Are you passionate about helping individuals and businesses reach their full potential? If so, we invite you to explore an exciting opportunity to join us as an aspiring HR Direct Agent at Ericsson.

This entry-level role offers tremendous growth potential, and it is a maternity cover so we offer one year contract with potential for hiring. start date is in august!

Many of our colleagues have progressed into broader global roles or specialized areas such as:

• Talent Management
• Talent Acquisition
• Total Rewards
• People Analytics
  
  

As an HR Direct Agent you will provide 1st line support for managers and employees on processes, products and tools pertaining to HR and act as ambassador to promote the interests and reputation of HR globally. To provide an HR transactional service in relation to all Global & Local tools and processes like SuccessFactors, ITM, CCM, Payroll, Benefits, etc.

Grow with us

Responsibility:

• Understand Employee Request by active comprehension and probing contacting HR via email, chat and web forms
• Visualize process and product cycle to understand any gap or exception processing.
• Provide explanation and reasons for requests pending or that cannot be processed.
• Assisting Employees Globally in resolving requests and following up with other units.
• Share feedback and observation with the Managers and Unit Heads on process and product improvement.
• Work with Employees to provide solution as per processes
• Take ownership and ability to maintain confidentiality
• Break complex processes in logical flow to understand E2E process
  
  

To succeed in this role, you’ll need:

• Must be fluent in English & Swedish – written and verbal.
• Strong communication and multitasking skills.
• High customer service focus and troubleshooting experience, interfacing with functions/people.
• Knowledge/Exposure to MS office, online ticketing tools, HR systems and Global clients will be an added advantage.
• Keen learning orientation.
  
  

Preferred:

• Advanced skills in MS Excel
• Hands on experience in SAP HR, SuccessFactors, HR Case Management systems.
• With prior experience in customer service on phone, email and chat in shared service or technical and product support.
  
  

Work type: Desk Job working on Laptop/Desktop and applicants needs to be comfortable to search and read information

We are checking the applications ongoing so apply asap!

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Sweden (SE) || Stockholm

Req ID: 770352