Information Technology Support Engineer

Overview

NSC Global (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. NSC Global is a 20-year-old private company that delivers tailored solutions to over 50 of the world's leading multinational enterprises, outsourcers, and service providers.

NSC Global is currently looking for a Level 2 IT Support Engineer to join our growing company.

Responsibilities

• Fast and efficient support for desktop PCs, products and services, mostly during normal operating hours, occasionally in shifts and on call

• IT problem diagnosis and treatment

• Passing on IT tickets that cannot be solved directly

• Independently checking the service status, e.g., the time until a ticket is resolved

• Timely installation and uninstallation of hardware and software using the available installation tools

• Interface between users and service desk as well as external suppliers

• Carrying out hardware and software tests using existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation

• Documentation of current hardware and software for updating configuration management

Qualifications

• • At least 4 years of experience in professional IT support is desirable, or demonstrable personal experience and affinity for the IT sector
• Experience working with common operating systems
• Experience in using common applications, e.g. MS Office, Oracle etc.
• Knowledge of ticket systems
• Network knowledge (connection of PCs and other network devices, e.g. printers)
• Certificates such as OEM, CompTIA, MCITP, MOS are an advantage
• Very fluent or native/bilingual level of Dutch and good knowledge of English
• Willingness to work fully onsite
• Driving license class B