Technical Lead — ChatBot Applications

We have an urgent requirement for Technical Lead — ChatBot Applications for our banking client in Oman

Main Role

The Technical Lead - ChatBot is responsible for the projects and changes in ChatBot application and its integration with surround systems of the Bank and ensuring the successful delivery of projects related to ChatBot.

Overall Responsibility

Technically lead projects and changes of ChatBot application.

Experience in Chatbot platform implementation, customization and integration.

Proficient in integrating chatbot SDKs with mobile applications (iOS and Android).

Experience with integration to connect the chatbot with various channels (website, mobile app, WhatsApp, etc.).

Proficient in Java /J2EE/Python/Node JS, SQL, Microservices, and integration technologies (SOAP/REST/MQ/TCP-IP).

Strong understanding of front-end technologies (e.g., JavaScript, HTML, CSS) is highly desirable, particularly for mobile app integration.

Working knowledge of relational databases (e.g., SQL Server, Oracle, MySQL) and NoSQL databases. Must have hands on experience in SQL & PL/SQL.

Extensive experience with RESTful APIs, Web Services and API design principles.

Expertise in containerization technologies (OpenShift, Kubernetes) and OnPrem environments.

Experience with microservices architecture is a plus.

During Project or change phase, the resource should support for SIT, UAT, Security Testing and Performance testing.

Familiarity with agile, waterfall, and hybrid methodologies.

Lead daily scrum calls and facilitate agile ceremonies to ensure the team stays aligned and project milestones are met.

Knowledge of DevOps practices and Cl/CD pipelines using tools (e.g., Jenkins, GitLab Cl/CD).

Experience with monitoring and logging tools to track chatbot performance, identify issues, and troubleshoot.

Evaluate vendor deliverables for quality and compliance with project requirements.

Experience in data migration, application/server/infrastructure upgrade etc., if it is applicable.

Day-to-Day Tracking and required follow-up to be in place during the whole project phase or changes.

Diagnose and resolve application issues promptly, working closely with the product vendor, surround systems and infrastructure teams.

End-To-End Test or Production implementation support for ChatBot projects and changes.

This individual will apply proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

Documentation and technical skills require for preparing the Test Strategy document for SIT, UAT, Security and Performance testing.

Banking Architectural skills must to have for supporting the banking applications and also to prepare the Architecture Document.

Able to understand, interpret and follow the bank's specific technology governance policies, standards and procedures.

Principal Accountabilities

Specific Responsibilities:

• System Maintenance.
  
  

Must ensure that ChatBot application's availability is provided to the Project Testing team without any blockage of service.

All application maintenances of the ChatBot application are undertaken and executed.

Must ensure that a detailed root cause analysis of any issue is carried out and viable solution is recommended with the help of application vendors.

Personnel Specifications

• 7+ years of experience in the field of information technology with reputed organizations having knowledge and experience in ChatBot application management. The candidate should also have thorough knowledge of the following:
• Proficiency in relevant programming languages for customization, scripting, and integration. (e.g., Python, Java, JavaScript, Node.js).
• In-depth experience in system development, design, Architecture and implementation.
• Planning, implementation and administration of ChatBot application system through the use of controls, procedures, measurements and strategies.
• High-level knowledge of current technology in the industry.
• In depth knowledge in Documentation & Report/ MIS Preparation.
• Good management capabilities with abilities to lead a team.
• Good communication, presentation skills with good command of written English.
• Good Interpersonal relations with pleasing personality.
  
  

Skills: web services,kubernetes,css,integration,chatbot,devops practices,gitlab ci/cd,sql server,mq,java,mysql,ci/cd,jenkins,agile methodologies,microservices,waterfall methodologies,hybrid methodologies,javascript,soap,node js,api design principles,logging tools,openshift,tcp-ip,chatbot application management,restful apis,technology,html,rest,monitoring tools,python,oracle,sql,data migration,nosql,pl/sql,j2ee