Business Analyst - Insurance

Our Client, a Luxembourg-based subsidiary of a major insurance and pensions provider, is seeking a Business Analyst to join their international and inclusive operations team.

The Company delivers long-term servicing of EU-based life insurance policies. They are seeking a skilled professional to support ongoing rectification and remediation projects, working closely with internal teams and external service providers.

Your responsibilities:

• Collaborate with outsourced customer services and change delivery teams to define project scope, identify root causes, and implement business/system changes.
• Coordinate with actuarial teams to calculate customer redress and support implementation strategies.
• Analyse functional and non-functional requirements to provide clear and effective business solutions.
• Produce high-quality project documentation to support delivery milestones.
• Manage third-party IT teams, ensuring accurate design documentation and traceability of requirements.
• Lead and oversee testing phases for various project components.
• Document and redesign business processes with third-party Customer Services, ensuring efficiency and clarity.
• Maintain transparency across third parties to ensure project milestones are met.

Your profile:

• Proven experience as a Business Analyst, ideally in the Financial Services or Insurance sectors.
• Strong understanding of Agile methodologies (e.g., Scrum, Kanban) is highly desirable.
• Excellent English language skills (written and spoken); German and/or Italian are advantageous.
• Master’s degree in Finance, IT, Accounting, or Business Administration is preferred.
• Proficiency in MS Office Suite and Adobe tools, with a willingness to learn new internal systems.
• Strong interpersonal skills with the ability to collaborate across departments and seniority levels.
• Proactive and organised, capable of working independently and delivering on tight deadlines.

If this opportunity feels right for you, we’d love to hear from you.

Kindly note that a valid Luxembourg work permit is required for consideration. All applications are handled with the utmost confidentiality—feel free to review our privacy policy on our website.

We are proud to be an equal opportunity employer and welcome candidates from all backgrounds.