Technical Support Engineer

We are seeking a proactive and customer-focused Tier 1 Support Engineer to join our support team. In this role, you will be responsible for providing first-level technical support, incident classification, and routine maintenance across our hybrid IT environment.

Key Responsibilities:

• Provide technical support to end users via the Zendesk platform
• Classify and escalate incidents and service requests following defined procedures
• Perform routine maintenance and operational tasks, including:
• Patch management
• Log file cleanup
• Basic troubleshooting
• Assist with the implementation of automation tools such as Ansible
• Create and maintain internal documentation and network/system diagrams
• Collaborate with Tier 2 and Tier 3 teams for escalated issues

Required Qualifications:

• Proficiency in English at C1 level (written and verbal)
• Experience with the following platforms:
• Microsoft Azure Cloud
• Grafana
• Windows VMs (both on-premises and cloud-based)
• Zendesk or similar support ticketing tools
• Familiarity with patch management and system maintenance procedures
• Basic knowledge of automation tools (e.g., Ansible)
• Strong analytical and problem-solving skills
• Ability to work independently as well as in a team in a fast-paced environment

Nice to Have:

• Exposure to ITIL processes
• Basic understanding of networking and monitoring tools

What We Offer:

• Competitive salary and shift compensation
• Opportunity to work with modern technologies in cloud and automation
• Collaborative and supportive team environment
• Continuous learning and professional development opportunities

By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing [email protected]. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email [email protected].