Customer Strategy Lead

Are you a commercially driven strategist with a passion for customer success and international growth? Do you thrive at the intersection of data, business, and execution—and want to make a real impact?

Telenor Linx is looking for a Customer Strategy Lead to help shape and grow our global MNO partnerships. In this role, you'll play a pivotal part in strengthening our commercial relationships and delivering value to our partners across the Nordics and beyond.

About the role

As Customer Strategy Lead at Telenor Linx, you’ll be at the forefront of shaping our international growth agenda. Acting as a strategic bridge between Telenor and global operators, you'll help identify, capture, and scale opportunities that go beyond traditional connectivity. This is a high-impact role where commercial acumen meets hands-on execution.

You’ll work cross-functionally with teams across Telenor and our partners, tackling complex challenges and driving initiatives that unlock new revenue streams across our global customer base. You’ll join an ambitious, international team spanning Europe and Asia, with occasional travel to support collaboration and delivery.

What You will Do:

✅ Shape strategic direction for our Nordic and European markets by analyzing data, customer insights, and market trends across our service portfolio.

✅ Identify and drive new commercial opportunities

✅ Lead commercial negotiations with mobile network operators (MNOs)

✅ Develop relationships with key stakeholders across MNOs, becoming a trusted advisor and long-term partner

✅ Create best in class Customer Success model, with scalable processes, structure and measurable outcomes

✅ Act as the strategic advisor to the Chief Customer Officer

Who you are:

✔ You hold a higher education degree, preferable in Industrial Economics and Technology Management, International Marketing, MBA or similar

✔ Proven ability to work with stakeholders on all levels and drive negotiations

✔ Experience working within large organisations and/or international business

✔ English business language, in addition to a Scandinavian language

✔ Self driven, passionate about data and love to strike a good deal

✔ Background from management consulting or similar roles

At Telenor Linx, we’re shaping the future of telco services. If you're ready to make an impact and grow your career, apply now!

Telenor Linx is a company within the Telenor Group. We partner with global digital players such as Google, Meta and Netflix, and Mobile Network Operators worldwide, to provide the best possible user experience. We secure connectivity for over 200 million subscribers, enabling them to stay connected independent of where they are. We offer a broad set of products and services as core telco services such as international voice, messaging, data roaming for Telenor, including software development of cloud-native solutions connecting mobile operators and digital service providers, globally.

Interested? Let’s talk! #TelenorLinx #CustomerSuccess #Hiring

Location: Oslo, Norway

• Deadline; As soon as possible
• All relevant candidates are subject to a background check conducted by Semac.
• Questions about the position; Please contact CCO, Olga Marie Lerflaten, phone number 95238501