Service Planning Data Analyst

At LG, we deliver products and services that make life better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make sure “Life’s Good” – from home appliances, consumer electronics, to business innovations in digital signage, air conditioning and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

We employ roughly 170 employees at our office in Amstelveen, the Netherlands, divided over two entities, being LG Electronics Benelux Sales B.V. and LG Electronics European Shared Service Center B.V. You like to contribute to the success of an organization and you are not afraid of a challenge? Then we might have an interesting opportunity for you to join us as a:

Service Planning Data Analyst

Market Sensing to create service strategy differentiation

• Derive insights on potential new service areas by analysing service trends from subsidiaries, market trends
• Set strategies and plan differentiation concepts for in-house solutions
• Research and synthesize insights from market, competitors, customers by analysing market VOCs, sales teams inputs, shop visits, customer reviews, social listening, KPI analysis, consumer insights etc..
• Repair Lead time improvement activities for big cities : Data analysis & Heatmap creation, etc.

Service Network management

• Develop short-to long-term services roadmap by cooperating with relevant departments
• Manage service network to expand LG in-house network to increase controllability to execute different activities
• Technician code registration management, dashboard system usage rate improvement activities
• VOE collection & F/up

CX (Customer Experience) Activities

• OBS, Built-in product weekly VOC trend analysis
• OBS Monthly VOC report
• Monthly Built-in product KPI Report sharing to subsidiaries
• To support subsidiary MCXR activities, providing CX Index and data analysis

Small & Medium subsidiary support

• Small & Medium subsidiary KPI data support and issue review
• System development and employment support

What do we offer?

• A career at a global leading company which is continuously developing (never a dull moment);
• A fulltime - 40 hours per week - job;
• A competitive base salary depending on your education and experience;
• Secondary benefits like an annual performance related bonus, collective healthcare insurance and pension premium contribution;
• Daily fresh fruit at the office;
• And of course the possibility to purchase our beautiful products with discount.

What are we looking for?

Someone who preferably has the following knowledge and experience:

• A Bachelor or Master degree in Business Administration
• Data analysis experience and study
• MS Office (Excel & Power Point)
• Excellent command of English, verbally and written
• Positive and Pro-active attitude
• Strong communication skills
• Service related work experience (Nice to have)