Blockchain Program Manager

Deliver large, complex Programs/Projects that require multidisciplinary technical coordination, cross-functional partnership and engineering interfaces involving design, development, production support & execution.
Proficient in analyzing, developing, and proposing various cost models including T&M, FP, Unit of Work (UoW) to optimize the costs based on project requirement and customer needs.
Extensive experience leading geographically distributed teams supporting shared Infrastructure hosting, planning, maintenance, and migrations leveraging Global Delivery Model
Ensuring inter-connected teams are efficiently and effectively working towards program goals.
Stakeholder communications, negotiations, and problem-solving
Coordination with internal and other vendors’ teams involved in the program.
Review, research, and manage a queue of client inquires and co-ordinate with development, product, application support and operational teams to ensure seamless execution of service.
Interface with infrastructure, release management, change management, QA, DBA and application teams, to expedite resolution of dependencies.
Escalation Management: Assemble Incident response team to fast-track service restoration efforts for Business Critical/High Priority events. Invoke Problem Management procedures to lead root cause analysis investigations.
Collaborate with clients for requirement workshops and prepare status reports for respective projects.
Build high performing teams, mentor lesser scoped managers & team members, set short & long-term goals, track performance, build a culture of learnability, conduct appraisals to drive Organizational goals & objectives.
Well versed with Agile (CSM, SAFe, SRE) & Waterfall Methodologies, Service Delivery & Operations, Quality, Risk & Audit Management processes
Present Weekly/Monthly/Quarterly status reports to key stakeholders, executives, and customer leadership. Identify improvement areas and build trust by focusing on continuous improvement initiatives.

Blockchain Program Manager

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